An AI chatbot for ecommerce is an AI sales agent that answers shoppers for an online store. It finds the product a shopper describes, answers price, stock and shipping from your store's own data, and sends a checkout link so they pay on your checkout.
An AI chatbot for ecommerce answers shoppers in chat from your store's own catalogue. A shopper asks "do you have this in blue?" and it searches your products from that description, checks the variants, the price and what is in stock, then replies with the item or the closest in-stock alternative. Delivery questions get your store's real shipping rates for their address, and tax is shown at your checkout. Once the shopper has chosen, it sends a checkout link with the items already in the cart, and they pay on your own checkout. After the sale it gives customers the status of their order and passes requests to cancel, return or refund to your team. HiQBot connects to WooCommerce, reads products, prices and stock from your store as they change, and answers on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
Shoppers rarely know what you call things. They write "a gift for a runner, under $60" or "the linen shirt from the summer range", and the agent searches your catalogue from those words, then narrows by budget, by what is on sale and by what is in stock. When the exact item has sold out, it offers the closest alternatives that are in stock, and it can suggest the items your customers often buy together. Every price and stock answer comes from your store's data, which stays in step as you change things in WooCommerce.
The close in this trade is a checkout, where the other five industries close on a booking. Once the shopper has settled on a size and colour, the agent sends a checkout link with those items already in the cart. They enter their details, choose shipping and pay on your own checkout page, so payment never passes through the chat. A card number typed into the chat anyway is hidden before it is stored or read by the AI. Asked "will it arrive by Friday?", it quotes your real shipping rates for their address and answers from the delivery times in the material you upload. It does not promise a carrier's delivery date.
Matched to your catalogue from the shopper's own words, so nobody has to know the product name to find it.
Asked when the product has options, so the variant in the cart is the one they meant.
Read from your store, sale prices included. If the item is out of stock, it says so and offers the closest one in stock.
Enough of the address to quote your store's real shipping rates. Tax is left to your checkout, where the shopper sees it before paying.
Most of what an ecommerce customer service chatbot gets asked comes after the order: where is it, can I change the address, can I send it back. A customer gives the order number and the email or phone number they used at checkout, and the agent tells them the order status, with tracking details when your store records them.
Requests to cancel, return, refund, exchange or change a delivery address go to your team. A person approves each one and does it in WooCommerce, so nothing changes in your store without a person. A customer who changes their mind can withdraw the request in the chat.
Website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, on every plan. On website chat, products show as cards and checkout as a button. On the other five channels the shopper gets the same answers with plain links.
It sends a checkout link with the chosen items already in the cart, and the shopper pays on your store's own checkout. HiQBot never takes payment, and it never changes your products, prices or stock.
The store connection and the E-commerce & Retail industry are on every plan, Solo included. Going up a plan adds a person who can step into the chat, more credits and more people who can log in.
| What the store gets | Solo$49 a month | Starter$139 a month | Growth$229 a month |
|---|---|---|---|
| Connect your WooCommerce store | Included | Included | Included |
| E-commerce & Retail industry | Included | Included | Included |
| Product answers, alternatives and checkout links | Included | Included | Included |
| Order status, and cancel, return or refund requests | Included | Included | Included |
| Website chat, WhatsApp, Instagram, Messenger, Telegram and LINE | Included | Included | Included |
| A person takes over the chat live | No, you follow up from the inbox | Included | Included |
| Credits a month | 2,500 | 6,000 | 10,000 |
| Team seats | 1 | 2 | 5 |
Replies from the agent draw from the plan’s monthly credits. On the Core level each reply uses one credit, however much searching and checking went into it. Balanced uses 4 credits a reply and Max uses 8, and you choose the level for each inbox. Billed yearly, the plans are $490, $1,390 and $2,290. Every plan starts with a 7-day trial, card required.
Yes, from your own catalogue. It finds products from how the shopper describes them, narrows by budget, sale items and stock, offers the closest in-stock alternatives when something has sold out, and can suggest items your customers often buy together.
They get a checkout link with the chosen items already in the cart and pay on your store's own checkout. On website chat it shows as a checkout button; on WhatsApp, Instagram, Messenger, Telegram and LINE it is a plain link. HiQBot never takes payment.
Yes. They give the order number and the email or phone number used at checkout, and the agent tells them the order status, with tracking details when your store records them. It does not promise a carrier's delivery date.
It takes the request and passes it to your team, and it handles returns, exchanges and address changes the same way. A person approves each one and does it in WooCommerce, so nothing changes in your store without a person. The customer can withdraw a request in the chat.
This one does, on every plan, along with website chat, Messenger, Telegram and LINE. Product cards and the checkout button appear on website chat; on the other channels shoppers get the same answers with plain links.
On Starter and Growth, someone on your team can take over the conversation live. On Solo the agent runs on its own, and you follow up from the inbox, where every conversation lands.
HiQBot starts at $49 a month on Solo, which includes the store connection and the E-commerce & Retail industry. Starter is $139 a month and Growth $229, and both let a person take over a chat live. Every plan starts with a 7-day trial, and a card is required.
Connecting the store is two steps: start from your HiQBot dashboard, then approve HiQBot inside WooCommerce. There is no WordPress plugin to install. The store needs HTTPS and WooCommerce 10.0 or later. Your products, prices and stock then come across, and the website widget puts the chat on your site.
It replies in the language the shopper writes in. Product names, descriptions and prices come from your store as they are written there.
"AI shopping assistant" usually means the product-finding part: working out what someone wants and pointing them to it. An AI chatbot for ecommerce does that and carries the rest of the conversation, from stock and shipping questions to the checkout link and order questions after the sale.
Connect WooCommerce, upload your delivery and returns policies, and put real shopper questions to it before you pay for anything. Seven days, card saved, not charged.