HiQBot’s med spa chatbot answers treatment and price questions on Instagram, WhatsApp and your website, books the consultation, patch test or treatment each enquiry needs, and keeps the clinical decisions with your practitioners.
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A med spa chatbot is AI software that answers treatment and price questions in chat and books the client into the right first appointment.
Most enquiries to an aesthetic clinic come in as a goal rather than a treatment name: fuller lips, clearer skin, fewer lines before a wedding. The agent asks what the client wants to change, whether they have had it done before and when they want it, then decides the next step the way your front desk would. A facial or a peel from the menu is booked straight away. Injectables, laser and most courses start with a consultation, because the result depends on the person. A patch test comes first where your clinic needs one. HiQBot answers on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, and the aesthetics agent is one of its industry-tuned AI agents, each tuned to the questions its trade gets. Med spas, aesthetic clinics, skin and laser clinics, cosmetic surgery practices and beauty salons all use the same aesthetics setup.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
An aesthetic clinic chatbot has two jobs. Before the visit it turns questions into booked consultations and treatments. After the visit it looks after the clients you have already treated, and knows when to stop selling.
The next step
Every enquiry gets the same decision your front desk makes. A treatment with a set price, such as a facial or a peel, goes straight into the diary. Injectables, laser, prescription skincare, body contouring and most courses start with a consultation, because the practitioner has to see the person first. When your clinic asks for a patch test, the agent books that before anything else.
It explains the step in one sentence so the client knows why it is needed, and the booking arrives with the treatment, whether the client is new or returning, the area they want treated and any date they want it done before. Ask for a practitioner by name and that goes on the booking too. Returning clients are matched to their contact record in HiQBot automatically.
If your clinic takes a deposit to hold a booking, the agent states the amount and the terms from your policy before it books. Payment itself happens the way your clinic already takes it.
Prices
Aesthetic prices come per unit, per syringe, per area, per session or per course, and some are only set at the consultation. The agent quotes from your price list in the unit you use and says what it covers. It never adds up a total for someone when how much they need is the practitioner’s call.
When the price depends on the person, as with a course of laser over several areas or a bridal party, it takes a quote request instead: the treatment, the areas or sessions mentioned, any budget they shared, when they want it done, and how they want to hear back. Your team prices it and replies.
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Cosmetic surgery
Surgery, implants, hair transplants and veneers always start with a consultation with whoever performs them, and the price is usually set there. A cosmetic surgery practice chatbot that quotes a figure for rhinoplasty in a DM can differ from what the surgeon later quotes, so this one names no figure.
It offers the three things a surgical enquiry needs: a consultation booking, a written quote request, or a callback from your patient coordinator at a time that suits the patient. Many surgical patients travel for treatment and message from another country, often on WhatsApp, and the agent replies in the language they write in.
Recovery, results and suitability are questions for the surgeon, and the agent says so. It answers what your own material covers, such as what a consultation involves and what to bring, and leaves the rest to the people who will treat the patient.
After treatment
When a client writes in after a treatment, the agent stops selling. Worsening pain, spreading swelling, burning or blistering, skin turning pale or dusky, or signs of infection get one instruction in the first sentence: contact your urgent line now, or the emergency services for trouble breathing or a change in vision. Where support tickets are part of your setup, the agent opens one marked urgent; otherwise it files a request for your team. It never tells the client what is normal.
Someone unhappy with a result is heard without the treatment being defended. The agent writes down what was done, when, and what they are unhappy with, and raises it. A free top-up, a correction or a refund is your practitioner’s decision, so the agent never offers one.
For each channel you choose what happens when the agent cannot help: it hands the chat to your team, who see everything said so far, or it takes the client’s details so someone can follow up.
How live chat and handover workA client who messages your WhatsApp Business number at nine in the evening and one who opens the chat on your website at lunch reach the same agent, with the same price list and the same booking hours behind both. It replies in whatever language the client writes in, and your team reads every conversation in one inbox.
Many clients first see your work on Instagram, so a comment can start the booking. Set a keyword on a treatment post, and anyone who comments it gets a short public reply and a private DM. The agent then picks up the conversation knowing which post and which offer brought them in, and the lead records where it came from. See how comment to DM works.
Many aesthetic enquiries arrive when the clinic is closed, in the evening or at the weekend. The consultation Megan booked above happened at 8:43 PM. A booking made overnight waits in your dashboard for the morning, and the agent never promises that someone will call back outside your working hours.
Booking confirmations and reminders can go out on their own: a confirmation when a consultation is booked, and a reminder a set number of hours before it, in the client’s chat or as a WhatsApp message.
On WhatsApp, Instagram, Messenger, Telegram and LINE you can greet new chats with a guided flow: the client taps the treatment they are interested in, says whether they are new or returning, and picks a free time from your booking calendar. You can let the AI agent answer anything off script inside the flow, and a client who asks for a person goes to your team.
Each location can have its own inbox, with its own WhatsApp number, hours and booking settings, and every lead and booking still lands in one dashboard.
Most clinics sell the serums, sunscreens and aftercare products their practitioners recommend. Add your product list as a spreadsheet or a Google Sheet and the agent answers price and stock questions from it, with a product’s ingredients and directions taken from its listing. Switch the list to take orders and a client can order in the chat for collection at their next appointment or for delivery, with the delivery charges you set. Your team confirms each order in the dashboard, and the client is told in the same chat. On website chat, Telegram and LINE, products with a picture appear as cards.
The agent never says a product treats or cures a skin condition, and a client asking whether a product suits their skin is offered a consultation.
Every conversation lands as a lead in your HiQBot dashboard, marked cold, warm or hot with the reason, and moves through stages you can rename. Consultations, patch tests and treatments appear in your Bookings list with the treatment, the practitioner asked for and the client’s notes. Connect Google Calendar and each booking appears on your team’s calendar, and a move or a cancellation made in the chat updates it. Connect HubSpot and the contact and deal go there too. Analytics show which channels and hours bring enquiries, and which questions the agent could not answer, so you know what to add to your treatment information next.
Pick it when you set up your agent, so it starts with the questions a clinic asks: the treatment, new or returning, the area or result, budget and timing.
Upload your price list, which treatments need a consultation or a patch test, your deposit and cancellation terms, and your aftercare sheets, or point it at the pages on your site that already cover them.
Opening times, how long each appointment runs and who carries out what, so it only offers times that are free.
Website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, or just the ones your clients use. Bookings then appear on your team’s calendar too.
Choose what happens when the agent cannot help on each channel, and what it must collect before anything reaches your team.
Suitability, results and anything medical stay with the people who treat your clients.
Most clinic chatbots look alike in a demo. These are the questions worth asking any vendor, us included, with HiQBot’s answer beside each. For calls specifically, see how a chat agent compares to a phone receptionist.
Yes. It books menu treatments straight away and puts a consultation or patch test first where your clinic needs one, and tells the client why in a sentence.
In the unit your list uses. When the total depends on the practitioner, it offers a consultation or a written quote instead of a number.
It sends the client to your urgent line or the emergency services in its first reply, alerts your team and stops selling.
Both. A keyword comment on a post can start the conversation in the DMs.
Yes, in the same conversation, with everything the client already said in front of them.
In your HiQBot dashboard against the client, and on Google Calendar when it is connected.
Laser, peels, microneedling and prescription skincare go to a consultation first. A question about acne or pigmentation gets a consultation offer and no opinion from the agent.
Whitening, aligners and veneers start with a consultation. Practices that also do check-ups and emergencies are covered on the chatbot for dental practices page.
Menu bookings, patch tests, stylists by name and bridal parties. See the salon chatbot page.
Last updated
A med spa chatbot is AI software that answers treatment, price and availability questions in chat and books the client in. HiQBot works out whether the next step is a treatment off your menu, a consultation or a patch test, books it into your dashboard, and takes a written quote request when the price depends on the person.
No. It books them. Whether someone is a good candidate, how many sessions they need and what result to expect are decided by your practitioner, and the agent says so. Its job is to get the right person into the right appointment with their treatment, timing and contact details already on the booking.
It quotes only what your price list says, in the unit you charge: per unit, per syringe, per area, per session or per course. When the amount depends on what the practitioner decides, it does not add up a total. It offers a consultation or takes a quote request so your team can price it in writing.
Yes. A keyword comment on a post or reel can trigger a reply under the comment and a private DM, and the agent carries on the conversation from there. It also answers on website chat, WhatsApp, Messenger, Telegram and LINE, and every conversation lands in one inbox.
That comes before anything else. For warning signs such as spreading swelling, blistering or skin changing colour, the first reply tells the client to contact your urgent line now, or the emergency services for trouble breathing or a change in vision. The agent alerts your team and never says what is normal.
Yes. For each channel you choose what happens when the agent cannot help: it hands the chat to your team, who see everything said so far, or it takes the client’s details so someone can follow up. A teammate can also hand the chat back to the agent when they are done.
No. HiQBot works in writing on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. It never makes or takes a call. When a client would rather talk, it takes a callback request with a time and a topic, and someone from your clinic rings them back.
No. Bookings land in your HiQBot dashboard and, when you connect it, on Google Calendar. A move or a cancellation made in the chat updates both. If your clinic runs a separate booking system, your team copies the booking across or works from HiQBot’s Bookings list.
The agent is set up not to ask for medical history, medicines or conditions; the practitioner covers those in person. Email addresses and phone numbers are masked in what the AI reads, data is encrypted in transit and at rest, each clinic’s data is kept separate, and your clients’ data is never used to train AI models.
It does not book it. When someone says they are under 18, the agent explains that the clinic has to confirm what it can offer them, and that decision stays with your team.
Add your treatment menu and price list, ask it a real client question, and see the consultation land in your dashboard before you pay for anything.