About HiQBot

Turn every customer conversation into revenue and retention.

HiQBot is an AI customer conversation platform that brings sales, support, and lead management together across every messaging channel: website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. One workspace where every conversation moves your business forward.

Industries

SaaS & IT, Automotive, Hospitality

Channels

6 native channels, website chat included

Architecture

Multi-agent AI with live handoff

The Problem

Businesses lose customers between disconnected tools, rigid rule-based automations, and slow handoffs.

A potential customer messages on WhatsApp. Another fills a form on the website. A third reaches out on Instagram. Each lands in a different tool, handled by a different person, with zero shared context. The result: slow responses, dropped leads, and support tickets that circle without resolution.

Most automation tools stop at answering FAQs with scripted responses. They don't qualify leads, don't progress a sales funnel, don't route high-intent buyers to the right rep, and don't create support tickets when the conversation needs human attention. When handoff finally happens, context is lost and the customer starts over.

HiQBot exists because we believe every conversation, whether it's a demo request, a service inquiry, or a billing complaint, should be captured, understood, and resolved in one place, by the right agent, with full context intact.

Real-world problems we solve

Every industry has conversations that leak revenue. We close the gaps.

SaaS & IT

Software & Technology

Problem: Inbound demo requests arrive across chat, email, and social channels. Without instant qualification, sales teams lose high-intent prospects to competitors who respond first. Support tickets pile up without priority routing, mixing urgent bugs with general inquiries.

HiQBot: AI Agents capture lead data in real time, assist with demo scheduling when prospects request it, surface technical issues to the right team for review, and prepare structured tickets, all from a single conversation thread. SaaS and IT tuning handles pricing inquiries, feature comparisons, and onboarding workflows.

Automotive

Dealerships & Service

Problem: Test-drive requests and service appointments arrive on WhatsApp and social DMs without structure. Sales staff manually track leads in spreadsheets while high-intent buyers go cold waiting for a callback.

HiQBot: Captures vehicle interest, books test drives and service appointments through conversational AI, tracks buyer intent across touchpoints, and escalates hot prospects to sales reps with full conversation history. Industry-specific workflows handle trade-in inquiries, financing questions, and after-sales service scheduling.

Hospitality

Hotels & Restaurants

Problem: Reservation requests, modification inquiries, and guest complaints peak outside business hours and arrive in multiple languages. Front-desk staff can't keep up, and missed messages translate directly to lost bookings and negative reviews.

HiQBot: Handles reservation workflows 24/7 with bilingual AI, manages booking modifications and cancellations, routes priority guest issues to on-duty staff, and maintains conversation context across language boundaries. Voice message support lets guests communicate naturally.

Vision

A world where no business loses a customer because a message went unanswered, a lead went unqualified, or a handoff dropped context.

Mission

Replace fragmented tools with one AI Agent platform that captures inbound conversations, surfaces high-intent signals, routes to the right team, and helps resolve customer requests across every channel, turning daily interactions into measurable growth.

The Platform

What HiQBot delivers

A unified workspace where AI agents, human teams, and customer data work together across every channel your customers use.

Omnichannel Inbox

Web chat, WhatsApp, Instagram, Facebook Messenger, Telegram, and LINE: all conversations land in one unified timeline. Each channel connects through native APIs, not third-party bridges, so you get full feature support: templates, media, reactions, and read receipts.

WhatsApp Business API

Instagram DMs

Facebook Messenger

Web Chat Widget

LINE

Multi-Agent AI Routing

Not one generic bot, but a team of agents that each do one job properly. Every message is read for what the customer actually wants, and for what has already been said, then sent to whoever should answer it: sales, support, general enquiries, or a person on your team. Each one answers in its own voice and is measured on its own result.

Sales Agent

Lead qualification, demo scheduling, pricing, funnel progression

Support Agent

Ticket creation, troubleshooting, knowledge base retrieval

General Inquiry

FAQs, company info, product overviews, initial triage

Live Chat Handoff

Context-preserving escalation to human agents by priority

Lead Capture & CRM

Every conversation collects structured lead data: name, email, phone, company, intent, shared through natural dialogue, not static forms. Leads are tagged by source channel and tracked through a built-in pipeline your team manages from the dashboard.

Structured slot extraction: AI Agents collect lead data through conversation, not forms

Lead signals & priority tagging: AI Agents highlight high-intent leads for your team to review

Pipeline management: New, Qualified, Contacted, Converted status tracking

Built-in CRM: Contacts, leads, and conversation history in one place

Source attribution: Track which channel and campaign each lead originated from

Live Chat & Human Handoff

When AI reaches its limit, conversations escalate to human agents with full context preserved. Team-based routing, priority queues, round-robin assignment, agent availability tracking, CSAT surveys, and real-time typing indicators: a complete operations layer for live support.

Pre-chat forms

Priority queuing (urgent to low)

Round-robin assignment

Team-based routing

Agent availability tracking

Typing indicators

Private agent notes

CSAT surveys

Conversation labels

Working hours & OOO

Voice notes & languages

Customers can send a voice note. The agent transcribes it, works from that text, and replies in the same chat. It also picks up the language they write in and answers in that language.

Voice notes in chat

Transcribe what they said, then keep the reply in the same thread

Reply in their language

Detect the language they open with and answer in it

WhatsApp calling on Growth

Your team can call the customer over WhatsApp when the plan includes it

Answers from your own material

Upload the documents your team already answers from, in whatever format they live in. The agent answers out of those rather than making something up, and where your material does not cover the question it says so instead of guessing.

Takes PDFs, Word files, plain text and web pages

Finds the right passage even when the customer words it differently

Quotes your material rather than paraphrasing it loosely

Every upload checked for tampering

Malware scanning on every upload

Security & Compliance

Data protection built in from day one. Automatic PII detection and masking, GDPR-ready data portability and erasure, role-based access controls, and a full activity history across every conversation and account change.

Automatic PII detection & masking

GDPR data erasure & portability

Role-based access controls

Activity history across the workspace

Secure sign-in

Domain allow-listing

Malware scanning on uploads

Abuse protection on every endpoint

How It Works

Three steps. One platform.

Capture

Every message from every channel (web chat, WhatsApp, Instagram, social DMs) lands in one inbox. AI Agents collect lead data shared in conversation and suggest intent tags for your team.

Route & Resolve

Each message goes to whoever should answer it, or straight to a person on your team. Sales gets qualified leads. Support gets structured tickets. No message falls through.

Convert & Measure

Track leads, channel performance, and agent metrics from one dashboard. Starter covers live chat and the reports your team uses every week; Growth adds deeper analytics and tickets when ops needs more.

Under the Hood

Built for production, not demos

HiQBot isn't a prototype wrapped in a landing page. It runs live conversations across every channel at once, with several agents behind one inbox and your team able to step into any thread without the customer starting over.

Several agents, one inbox

Each conversation goes to the agent that handles it, answering from your own material and able to act rather than only reply

Real-time operations

Live messaging, typing indicators, agent presence, and instant push notifications across every channel

Industry-tuned agents

The agent ships tuned for SaaS and IT, Automotive, Hospitality, Restaurants, or Travel and Tourism, each with its own way of qualifying and its own way of closing.

Analytics engine

Pre-aggregated stats, time-series metrics, channel distribution, and lead conversion tracking

Security built in

Automatic PII masking, GDPR data tools, full activity history, abuse protection, and malware scanning on uploads

Subscription & billing

Paddle-integrated billing with plans, add-ons, quotas, and usage enforcement

Journey

From problem to platform

Discovery

Problem validation and market research

Mapped how SMBs and mid-market teams lose leads and drop conversations across disconnected channels. Identified that most automation tools stop at scripted FAQ replies and never address the sales-to-support orchestration gap.

Architecture

Platform design and technical foundation

Designed a multi-agent AI system with industry-specific routing, a unified data model for conversations across channels, and a real-time operations layer for live chat and handoff.

Build

Full product development and workflow validation

Built and tested the complete product loop: omnichannel capture, multi-agent routing, lead pipeline, live chat handoff, voice processing, knowledge base, billing, and compliance layer.

Leadership Team

A focused team of engineers and operators building production-grade software with hands-on experience in AI, cloud infrastructure, and customer-facing systems.

Chief Executive Officer

Emmad Solomon

Leads strategic direction, company execution, and long-term roadmap.

Founder · AI Engineer & DevOps

Hamza Suleman

Leads product architecture, AI engineering, and cloud operations. Drives the platform's technical vision, ensuring HiQBot delivers production-grade reliability, security, and performance at scale.

Project Lead · Business Development

Syed Tahawar

Drives go-to-market strategy, customer acquisition, and cross-functional execution. Owns partnership development, industry validation, and ensures product priorities stay aligned with real market demand and customer pain points.