The JivoChat alternative with an AI agent on six channels
The right alternative to JivoChat depends on why you are leaving: tawk.to for free live chat, Tidio for a small store, Crisp for one price per workspace, LiveChat for a large chat team, and HiQBot for an AI agent included in the price, on six channels. The table below has what each one charges, read on 12 November 2026.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. JivoChat (Jivo) is live chat and a messenger inbox with phone and video calls, priced per agent: a free plan, then $28, $42 or $56 a month billed annually. Its AI Agent is a module on top.
We read JivoChat’s plans on jivochat.com/pricing and its AI Agent page on 12 November 2026, along with the tawk.to, Tidio, Crisp and LiveChat pricing pages. HiQBot publishes this page, so check the links and weigh it accordingly.
JivoChat alternatives at a glance
Five alternatives, including ours, chosen to cover the reasons people leave JivoChat: the per-agent price, the AI, WhatsApp and a free option. Each link goes to the vendor’s own pricing page, read on 12 November 2026, and ours are on the HiQBot pricing page.
JivoChat (for reference)
- Best for
- Live chat plus phone, callback and video calls in one place
- AI agent
- A module at $69 per agent a month, billed annually
- From Professional; a WhatsApp module is listed at $27 a month
HiQBot
- Best for
- Teams that want the AI to answer and qualify on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, with people taking over
- How it charges
- Flat monthly plans with message credits
- AI agent
- Included, with a monthly credit allowance
- Built in, connected from the dashboard
tawk.to
- Best for
- A zero budget
- How it charges
- Free; $29 a month to remove the branding
- AI agent
- AI Assist, an add-on from $29 a month
- Not stated on the page we read
Tidio
- Best for
- Small online stores that want to start free
- How it charges
- Free for 50 conversations, then from $24.17 a month
- AI agent
- Lyro, from $32.50 a month for 50 AI conversations
- Listed on the pricing page
Crisp
- Best for
- One flat price for the whole workspace
- AI agent
- AI credits included on the paid plans
- From the Essentials plan
LiveChat
- Best for
- Larger human chat teams
- AI agent
- Yes: 10 AI resolutions a month on Essential, 200 on Growth
- In the inbox; see our LiveChat alternatives
tawk.to is free for as long as you keep its branding, which no paid tool can beat on price. Crisp charges per workspace rather than per person. Tidio and LiveChat both meter the AI separately from the seats. The rest of this page compares HiQBot with JivoChat in detail.
Which one you should pick
JivoChat does more with phone calls than we do, and the right-hand column says so.
- You want the AI agent in the plan. JivoChat sells its AI Agent as a module at $69 per agent a month; HiQBot plans include the agent and a monthly allowance of message credits.
- You want the AI to qualify leads and take bookings for your trade, not only answer questions.
- Your customers write on LINE or Messenger, or you want Instagram comment replies as well as DMs, in the same inbox as website chat and WhatsApp.
- You send WhatsApp template broadcasts to customers who opted in. The JivoChat pages we read do not mention them.
- You want the AI agent and a set number of seats in one plan price.
- You need a free plan for up to 5 agents, or a paid plan from $28 per agent for live chat answered by people.
- Your team takes ordinary phone calls: JivoChat sells phone numbers with call management, a callback widget and video calls.
- Your customers write on Viber or Apple Business Chat, or you want email in the same inbox.
- You want a CRM built into the chat tool, a mobile SDK for your own app, or a chat API.
- You want a 14-day trial (Professional and Enterprise). Ours is 7 days and asks for a card.
What JivoChat charges, and for what
JivoChat charges per agent. The free plan covers website chat, Telegram, Facebook, Instagram and Viber, and keeps chat history for 2 months. Basic, at $28 per agent a month billed annually, adds the CRM, proactive invitations and visitor monitoring. Professional, at $42, adds WhatsApp, Telephony Plus and chatbot integration. Enterprise, at $56, adds chat routing, a mobile SDK, video calls and the chat API. Paying monthly costs more.
The AI comes on top. The AI Agent, which answers customers, is listed at $69 per agent a month, and the AI assistant, which helps your team write, at $13 a month, both billed annually. A WhatsApp module is listed at $27 a month.
HiQBot works the other way round. Each plan on our pricing page has one price that includes the AI agent, a set number of seats and a monthly allowance of message credits. When the credits are gone the AI pauses until the plan renews or you add a pack; nothing is bought for you. On both products, Meta bills WhatsApp template messages to your own WhatsApp account.
| Plan feature | Free | Basic | Professional | Enterprise |
|---|---|---|---|---|
| Price per agent a month, billed annually | $0 | $28 | $42 | $56 |
| — | — | Yes | Yes | |
| Chatbot integration | — | — | Yes | Yes |
| Chat routing | — | — | — | Yes |
JivoChat’s AI Agent and HiQBot’s, side by side
Jivo’s chatbot answers from what you upload and lets your team step in. This table uses JivoChat’s pricing and AI Agent pages as read on 12 November 2026, against HiQBot’s own feature list.
| What the agent does | JivoChat AI Agent | HiQBot |
|---|---|---|
| Price | A module, $69 per agent a month billed annually | Included in the plan, with a monthly credit allowance |
| Where it starts | Your knowledge base and website; it also learns from your team’s replies | One of twelve industry packs, such as SaaS, automotive, hospitality, restaurants, travel or e-commerce, with that trade’s questions and closing step, which you then edit |
| Knowledge | Uploaded knowledge base and website content | Uploaded files, and your website: one page or a whole site |
| Qualifying a lead | Not described on the pages we read | Asks the industry’s qualifying questions, captures the lead and labels it hot, warm or cold on a status pipeline |
| Booking | Mentions appointments and course sign-ups for some industries | Takes the booking into your dashboard, and onto Google Calendar when it is connected |
| Selling from a store | Helps place orders, gives order status and handles returns | With WooCommerce: finds products from a description, answers price and stock, sends a checkout link with the items in the cart, and reads an order’s status |
| Handing over to a person | Your team watches conversations live and joins at any time | Sees when a person is needed, checks working hours, assigns and notifies, in the same thread, on plans with live chat seats (which plans) |
| Languages | More than 50, its page says | Replies in the customer’s language; no fixed list published |
| Help for your human agents | AI assistant module, $13 a month: helps the team write replies | AI drafts, rewrites and summaries for your team, and conversations translated into your team’s language |
| WhatsApp outbound | Not described on the pages we read | Template broadcasts to the contacts you choose |
Channels and calls
| Channel | JivoChat | HiQBot |
|---|---|---|
| Website chat | Every plan | Yes |
| From Professional, or a $27 module | Yes, connected inside the dashboard, with coexistence | |
| Every plan | DMs, plus comment rules that reply to post comments | |
| Facebook Messenger | Every plan (listed as Facebook) | Yes |
| Telegram | Every plan | Yes |
| LINE | Not on the pricing page | Yes |
| Viber | Every plan | Not offered |
| Listed as a channel | Not offered as a chat channel | |
| Calls | Phone numbers (Telephony Plus, $4 a month), callback on every plan, video calls ($23 per agent a month, included on Enterprise) | Customers call your WhatsApp number and it rings your team in the inbox; your team can call back from there |
On HiQBot every channel lands in one inbox, and each channel can run its own agent. The website chat widget goes in with one tag. Your WhatsApp number connects from the dashboard and can stay in the WhatsApp Business app on your team’s phone at the same time (WhatsApp setup).
With WhatsApp calling, customers call your WhatsApp Business number and it rings your team in the HiQBot inbox, beside the chat (which plans). The AI agent itself works in writing. If your team lives on ordinary phone lines, JivoChat covers that and we do not.
Where JivoChat is the better product
JivoChat starts free and stays cheap for a team that answers chats by hand. Its free plan already takes website chat, Telegram, Facebook, Instagram and Viber, with a callback button and apps for desktop and phone.
It is a phone tool as well as a chat tool. Telephony Plus gives you a number with call management, and video calls are a module. It reaches Viber, Apple Business Chat and email, which we do not, and it has a built-in CRM, a mobile SDK and a public API.
If any of those decide it, JivoChat is the better buy.
What the HiQBot agent does
The agent starts from one of twelve industry packs, such as SaaS and technology, automotive, hospitality, restaurants, travel, or e-commerce and retail. It asks what a good salesperson would ask in that trade, answers from the documents you upload, and closes: service businesses get the booking taken into the dashboard, and onto Google Calendar if you connect it. With a WooCommerce store connected, it finds products, answers price and stock questions and sends a checkout link with the items in the cart.
On plans with live chat seats, anyone on shift can take a conversation over in the same thread, with assignment, routing and team reports. You can also set a whole channel to live chat mode: no AI answers there, and the conversation goes straight to a person.
Switching from JivoChat, step by step
- Start the 7-day trial on a plan with live chat seats if people will answer chats, or on one where the AI answers on its own (compare plans). The trial asks for a card.
- Give the agent what your team already answers from: upload help articles, price lists and policies, and add the website pages that hold the rest.
- Pick your industry and review the questions the agent asks before it books or sends a checkout link.
- Add the website chat tag to a test page and run it next to JivoChat for a few days before you swap the widget site-wide.
- Connect WhatsApp from the dashboard. If the number is connected to JivoChat today, disconnect it there first, since a number sits with one provider at a time. Then connect Instagram, Messenger, Telegram and LINE.
- Invite the team, set routing, and decide which channels the AI answers and which run as live chat only.
Questions people ask before switching.
Who are JivoChat’s main competitors?
tawk.to, Tidio, LiveChat, Crisp, Smartsupp, Zendesk, LiveAgent and Intercom come up on most lists of JivoChat alternatives. tawk.to is the free option, Tidio and Smartsupp suit small online stores, Crisp charges per workspace, and LiveChat and Zendesk suit larger support teams. Intercom is the helpdesk from Fin (formerly Intercom), the company that also sells the Fin AI agent. HiQBot is the one built around an AI agent on six chat channels.
Is JivoChat free?
JivoChat has a free plan for up to 5 agents with website chat, Telegram, Facebook, Instagram and Viber, and it keeps chat history for 2 months. Paid plans start at $28 per agent a month, billed annually, and Professional and Enterprise come with a 14-day trial. Read on jivochat.com/pricing on 12 November 2026.
How much does JivoChat cost?
$28 per agent a month on Basic, $42 on Professional and $56 on Enterprise, billed annually, as read on 12 November 2026. Modules cost extra: the AI Agent is listed at $69 per agent a month, the AI assistant that helps your team write at $13 a month, and WhatsApp at $27 a month, each billed annually.
Does JivoChat have an AI chatbot?
Yes. Its AI Agent answers from your knowledge base and website, works on website chat, messengers, social media and email, and lets your team watch and join a conversation. It is a paid module, listed at $69 per agent a month billed annually. HiQBot includes its AI agent in the plan, with a monthly allowance of message credits.
Does JivoChat support WhatsApp?
Yes, from the Professional plan, and its pricing page also lists a WhatsApp module at $27 a month billed annually. The pages we read do not mention WhatsApp template messages or broadcasts. HiQBot connects your WhatsApp number from the dashboard and sends template broadcasts to the contacts you choose who opted in.
Can HiQBot take phone calls like JivoChat?
Over WhatsApp, yes. Customers call your WhatsApp Business number and it rings your team in the HiQBot inbox, beside the chat, on plans with WhatsApp calling, and your team can call back from there. HiQBot has no regular phone numbers, callback widget or video calls, which JivoChat sells. The AI agent itself works in writing.
Can I keep my WhatsApp number in the WhatsApp Business app?
Yes. HiQBot supports coexistence, so the number runs on the WhatsApp API and in the Business app at the same time, and your team keeps answering on the phone they already use.
What does JivoChat have that HiQBot does not?
A free plan, phone numbers with call management, a callback widget, video calls, Viber, Apple Business Chat and email in the inbox, a built-in CRM, a mobile SDK and a chat API on Enterprise, and a 14-day trial on Professional and Enterprise. Ours is 7 days and asks for a card.
Run both for a week
Seven days, your own documents, your own WhatsApp number. Keep JivoChat on your site while you test HiQBot on one page, then compare the same week of conversations.