Editorial standards
HiQBot is a customer service platform with AI agents and live chat. These are the rules we follow when we write or update a page on hiqbot.com. They cover how we check what HiQBot can do, where our screenshots come from, how we compare HiQBot with other products and how to tell us when a page is wrong.
Every feature is checked
Before a page says HiQBot can do something, we check it against our written product notes. Those notes are checked against HiQBot's code and the release our customers use. If we can't confirm a feature, it stays off the page.
Real screens, sample businesses
Screenshots of HiQBot are taken from the real HiQBot dashboard and chat widget. The businesses, customers and chats in them are samples we made up for the page.
Some chats are drawn in code instead, for example a WhatsApp, LINE or Instagram conversation. What the AI says in them is taken from the instructions it follows for that industry and from test conversations where it said the same thing.
No invented customers or results
We don't invent customers, testimonials, numbers or results.
Comparisons link their sources
Facts about another product come from public pages we link, mainly that company's own pricing, plan and help pages. We give the date we read each one. Prices and plans change, so check their page before you decide.
Dates and corrections
Most product, channel and industry pages show the date they were last updated. If you find something wrong or out of date on any page, email support@hiqbot.com. We check it against the product and correct the page.
What we leave out
Product pages describe what HiQBot does for your business and leave out how it is built inside.
The team behind these pages is on our About us page. Last updated .