A LINE Official Account chatbot is an assistant that replies inside your LINE account through the Messaging API. The HiQBot agent answers from documents you upload, works out what the person wants, books the meeting, and passes the conversation to your team when it cannot finish it. LINE is included from the Starter plan.
The agent answered from the menu and policy files the team uploaded, and filed the booking against the contact.
Before you pick a tool
Most pages about LINE chatbots assume you have already picked a platform. The three options below include the one where you do not need us.
Register a list of questions and answers in LINE Official Account Manager and it picks the closest match, forgiving some variation in how people phrase things.
Connect the Messaging API to a tool that builds one bot for LINE, usually by drawing a flow of triggers and branches.
LINE becomes one channel of several. The same agent, the same uploaded documents and the same inbox cover it alongside every other channel you run.
If your account answers the same eight questions and nothing else, LINE’s own AI Chatbot will do. The argument for a platform starts when the answers live in your documents rather than a list, when someone needs to take over, or when LINE is not the only place your customers message you.
On LINE
Upload the files your team already answers from and the agent replies out of those. When the answer is not in them, it says so and offers a person rather than inventing one.
It asks the questions your trade asks, and marks the contact hot, warm or cold as the conversation tells it something. Nobody has to read the thread to find out.
It collects the date, time and details and files the booking against the contact. Connect Google Calendar and the same booking lands on your team’s calendar.
Someone opens in Japanese and gets answered in Japanese. Someone opens in Thai and gets answered in Thai. Your team keeps working in whatever they use.
When something needs judgement it checks who is on shift, assigns the conversation and passes the whole thread across. The customer never repeats themselves.
LINE sits in one queue with website chat, WhatsApp, Instagram, Messenger and Telegram, against one contact with one history, so nobody keeps a tab open per app.
Getting it live
If you already run one, keep it. You do not need a new account and your existing followers stay where they are.
Enable the Messaging API on the account and paste the channel details into HiQBot. That is the whole connection step.
Drop in your price list, policies, service descriptions, whatever your team sends people today. The agent reads those and starts replying from them.
Set what the agent handles alone, what it should book, and what it should hand straight to your team instead of attempting.
Each channel connection carries its own agent, so LINE can answer differently from WhatsApp, with its own tone and its own rules, while both land in the same queue. Your team never sees the split.
Set the LINE channel to live chat and the AI never touches it. Conversations go straight to whoever is on shift. Credits are drawn by AI replies, so a channel your team answers does not draw them.
How handoff and live chat workWebsite chat, WhatsApp, Instagram, Messenger, Telegram and LINE arrive in one queue, against one contact. Someone who asks on LINE today and WhatsApp next week is the same person, with the same history, to whoever picks the conversation up.
Every supported channelLINE arrives on Starter at $139 a month, with Messenger, Telegram, the shared team inbox, live chat and shift routing. Solo at $49 covers website chat, WhatsApp and Instagram with the agent running unattended.
See what each plan includesNo. Connect the one you already run. Your followers, your account name and your existing history stay as they are.
LINE bills your Official Account under its own plan, separately from HiQBot, and the allowances differ by country. Check your LINE Official Account plan for what your account includes.
Starter and above. Solo covers website chat, WhatsApp and Instagram; LINE arrives on Starter alongside Messenger, Telegram, the shared team inbox and live chat.
Yes. From Starter you can set the LINE channel to live chat, which skips the agent entirely and assigns the conversation to a person on shift. Credits are drawn by AI replies, so a channel your team answers does not draw them.
Yes. Each channel connection runs its own agent, so LINE can answer differently from WhatsApp while both land in the same inbox.
They ask about price, availability and opening hours at the hours nobody is at a desk. That is the gap the agent covers.