Connect your LINE Official Account through the Messaging API and let an AI agent answer from your own documents, qualify who messages you, and book the next step, in the same inbox as WhatsApp, Instagram and the rest.
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A LINE chatbot is software that replies to the messages people send your LINE Official Account, connected through LINE's Messaging API. On HiQBot it is an AI agent that answers from the documents you upload, works out what the person wants, books the next step, and brings in your team when a conversation needs one.
LINE itself ships a basic AI chatbot inside LINE Official Account Manager: register a list of questions and answers and it matches the closest one. That is fine for a fixed set of questions, but it does not read your documents, remember earlier messages, take a booking or hand off to a person, which is what a connected agent does instead.
Its conversations land in the same inbox as website chat, WhatsApp, Instagram, Messenger and Telegram, so a customer who starts on LINE and follows up somewhere else is still one thread to your team, not six apps to check.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
You keep the LINE Official Account you already run. Switch on the Messaging API in LINE Official Account Manager, paste the Channel ID and Channel secret into HiQBot, and the connection checks itself against LINE and registers a webhook on its own. Nobody writes code or deploys a server.
Once it is connected, the agent replies through LINE's Push API rather than the five-minute reply token most simple bots rely on. That is why it can answer at 2am as readily as at 2pm: the reply does not have to land inside a short window after the customer's last message, it can go out whenever the agent has an answer.
The Channel secret you paste in never sits in a URL. Every message LINE sends your webhook carries a signature made from that secret, and HiQBot checks it before touching the payload, so a request that does not genuinely come from LINE gets refused rather than processed.
Each of these works on LINE the same way it works on website chat, WhatsApp, Instagram, Messenger and Telegram. You choose which of them the agent is allowed to do; anything that needs judgement waits for your team.
Upload the files your team already answers from, room rates, menus, treatment lists, policies, and the agent replies from those instead of a script.
It marks the contact hot, warm or cold as the conversation tells it something, so your team knows who to follow up with first. See how qualifying works.
It collects the date, time and details and files the booking against the contact, inside the rules you set for notice and closed dates.
A complaint or a problem becomes a written request for your team, with what happened and a contact attached. See how the AI helpdesk handles requests.
When something needs judgement, it checks who is on shift, assigns the conversation and passes the whole thread across. Read about live chat and handovers.
LINE sits beside website chat, WhatsApp, Instagram, Messenger and Telegram in one queue, so nobody on your team keeps a separate tab open for LINE. See every supported channel.
Whoever is on shift works from the same list whichever channel the message came in on, so a quiet Tuesday on LINE and a busy one on WhatsApp are both visible from the same screen, not six.
When a guest needs a person
A broken air conditioner, a late arrival, anything a person should handle, becomes a written request for your team with what happened and a contact already attached. The guest gets a ticket number to check back with, and the conversation can be picked up by whoever is on shift without asking the guest to repeat themselves.
How live chat and handovers workLINE is the app people open first in Japan, Thailand and Taiwan the way WhatsApp is across much of Europe and Latin America, so for a business in any of those three a LINE Official Account often carries more questions than the contact form ever did. A LINE chatbot matters wherever your customers already write on LINE, but it earns its place fastest there.
The agent replies in whichever language the customer writes in. A message in Japanese gets a Japanese reply, a message in Thai gets a Thai reply, and nothing has to be set up on your side for either to happen.
Most of what arrives on a LINE Official Account outside working hours is ordinary: whether a room, a table or an appointment slot is free, what something costs, and when the shop or clinic actually opens. Those are the questions the agent answers straight from your documents, in the hours your own team is asleep.
The same agent comes tuned for the trade you run, whether that is a hotel taking room and table bookings, a clinic or salon filling appointment slots, a restaurant answering menu questions, or a store answering what is in stock. See every industry HiQBot covers for how it reads your business before it books anything.
That matters more on LINE than it sounds, because a LINE Official Account is often the first place a new customer in Japan, Thailand or Taiwan looks you up, before your website and sometimes instead of it. The agent that answers there is answering for the trade you are actually in, not a generic one.
What your business actually sells comes from your profile and your own documents. The agent checks that before it collects a single detail, so a hotel gets room and table questions and a clinic gets appointment questions, not a script borrowed from a different trade.
Asked for something your material does not cover, it says it cannot confirm that and offers a person rather than guessing at a policy you never wrote down.
If you already run one, nothing about it changes. Your followers, your account name and your history stay where they are.
In LINE Official Account Manager, switch on the Messaging API and copy the Channel ID and Channel secret.
HiQBot checks the credentials against LINE, registers the webhook for you, and the connection is live. Nothing to deploy.
Drop in your price list, policies and service details, then decide what the agent should book and what it should hand to your team instead.
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A LINE chatbot is software that replies to messages sent to a LINE Official Account, connected through LINE's Messaging API. On HiQBot it is an AI agent that answers from the documents you upload, asks what the customer needs, books the next step, and hands the conversation to your team when it should, in the same inbox as your other channels.
No. Connect the LINE Official Account you already run. Your followers, your account name and your message history stay exactly as they are; HiQBot adds the agent on top through the Messaging API.
Open the Messaging API on your LINE Official Account, then paste the Channel ID and Channel secret into HiQBot from your dashboard. HiQBot checks the credentials against LINE, registers a webhook on its own, and creates the inbox for that account, with no code to write and nothing to deploy.
Yes. LINE bills your Official Account for messages on its own, separate from HiQBot, and the free monthly allowance differs by country. Check LINE Official Account Manager for what your account includes.
No. Replies go out as plain text through LINE's Push API, so a customer can message at any hour without a reply window closing. Rich menus and flex layouts are things you set up directly in LINE Official Account Manager; the agent doesn't send them.
It's saved to the conversation for your team to see, but the AI doesn't look at images, stickers or shared locations itself. If the message has no text alongside it, the AI stays quiet and the conversation waits for a person.
Both. A teammate can take over any LINE conversation through live chat, reading everything said so far. You can also set the whole LINE channel to live chat, which skips the AI and sends every message straight to whoever is on shift.
Yes. Each channel you connect, including LINE, gets its own agent setup, so the tone, the documents it answers from and the actions it takes can differ from WhatsApp, Instagram or any other channel, while every conversation still lands in one inbox.
Yes. The agent replies in whichever language the customer writes in, so a message in Japanese gets a Japanese reply and a message in Thai gets a Thai reply, without any setup on your side.
If your customers already message you on LINE, yes. It matters most where LINE is the app people reach for first, which today is mainly Japan, Thailand and Taiwan, but the setup and the agent behind it work the same way for any business running a LINE Official Account, wherever its followers are.
They ask about price, availability and opening hours at the hours nobody is at a desk. That is the gap the agent covers.