It reads a fault description as work you can sell, checks the job is one you actually do, and books the visit with the vehicle details already on it.
Most enquiries in this trade arrive as a symptom rather than a request. Someone describes a noise, a warning light or a smell, and buried in that message is a job worth a few hundred pounds to whoever answers first. The agent treats a described fault as a lead, because that is what it is, with one deliberate exception: if the fault sits in work your own shop already carried out, it stops selling and gets the customer to a person.
Before it collects anything, it settles whether the job is even yours. This vertical covers businesses that could not be more different. Some sell vehicles, some only service them, some do one job and nothing else. Asking a customer for their make and model reads as a yes, and a customer who turns up expecting work nobody there does is worse than one who never came. If your profile and your uploaded material do not cover what they asked for, the agent says it cannot confirm that and offers to get them to someone who can.
From there it depends which way the vehicle points. For work on a car they already own, the vehicle is the input: make, model, year and mileage decide the part, the price, the labour and whether the job is possible at all, so it asks once the job itself is settled. For a car they are looking to buy, there is nothing to describe yet, so it asks what they will use it for, roughly what they want to spend, when they need it, and whether anything is going in part-exchange.
Checked against your profile and your own documents before a single detail is collected. No detail-gathering for work you do not carry out.
The two need opposite questions. It reads which one is happening rather than running one script at everybody.
Make, model, year, mileage. Asked after the job is agreed, when no owner resents the question.
A fault in a repair you already did is not a lead. That conversation goes to a person instead of into a sales flow.
The same agent answers on your website, WhatsApp, Instagram and Messenger, so a customer photographing a warning light at 9pm gets an answer instead of a form.
Every channel we supportIt books the visit into your Google Calendar with the vehicle, the mileage and the reported symptom attached, and puts the contact in your CRM and HubSpot pipeline.
What it connects toEvery plan comes with a pool of credits, and one reply costs one credit at the level most businesses run on. The conversation above, where the agent reads your material, checks the calendar and writes back, is a single credit. You choose how deep each inbox thinks; nothing else in the product meters.
How credits workOnly what your own material supports. It answers from the documents you upload: price lists, labour rates, service menus. Where the number is not in there it says so and offers the booking or a person instead of guessing.
It stops selling. A fault in work your shop already carried out is not a lead, so the agent hands the conversation to your team rather than trying to book them in again.
Yes. What your business does lives in your profile, and the agent checks that before collecting anything. If someone asks about buying a car and you do not sell them, it says it cannot confirm that rather than taking their details.
It asks whether something is going in part-exchange as part of qualifying a buyer, and passes that to your team with the rest of the detail. Valuation stays with a person.
Upload what you already have, connect a channel, and run real conversations through it before you pay for anything. Seven days, card saved, not charged.