AI chatbot pricing: every plan includes the AI agent, from $49

Solo puts the AI sales agent on autopilot. Starter adds your team to the inbox, with the support desk and ticketing. Growth adds WhatsApp calling and five seats.

Solo

$49/month

billed monthly

An AI sales agent that answers questions, qualifies leads and books meetings across your website, WhatsApp, Instagram, Messenger, Telegram and LINE, with every conversation in one unified inbox.

2,500 credits / month

Spend them at whichever AI level each inbox needs.

Starter

How do credits work?

One reply, one credit. Your plan comes with a pool of credits and every reply your agent sends draws from it. Every inbox starts on Core, where a reply costs a single credit, and Core is what runs day to day. When a question needs more thought you can set a deeper level on that inbox, so a busy sales channel and a technical support widget can run at different depths on the same pool. Credits are prepaid and there is no overage: when they run out, AI replies pause until the plan renews or you upgrade. Add-ons are the only extras on your HiQBot bill, and Meta bills WhatsApp message usage to your business directly.

Core: Answers the question, qualifies the buyer, books the slot. This is what runs day to day, and it is where every inbox starts.
Balanced: Thinks longer when a question has several moving parts or the detail has to be exact.
Max: Our deepest reasoning, for the conversations you would otherwise escalate to a person.

What counts as one reply?

A customer asks what you offer and whether Thursday is free. Before it answers, the agent reads your knowledge base, checks the calendar and holds the slot. Three actions, one message back, one credit. You are charged for what the customer sees, not for the work behind it.

Who chooses the AI level?

You do, per inbox, and you can change it whenever. Run WhatsApp sales on Core and put your technical support widget on Balanced. Owners and admins set it; new inboxes start on Core, so nothing spends more than a credit until you say so.

Do unused credits carry over?

A quiet month should not cost you the credits you already paid for. On monthly plans, whatever you have not spent carries into the next month and stays available for two billing periods. The new month’s allowance is always spent first, so the carried balance sits underneath it as reserve for the weeks your volume climbs. Carrying over depends on the renewal being paid on time, and annual plans, billed once for the year, do not carry. The credit terms in full.

Credit platforms usually sell one grade of AI and expire what you leave behind. Tiered platforms usually sell you a bigger model and bill it by the token. HiQBot does neither. You choose the depth of thinking inbox by inbox, you pay in one unit you can count, and the balance you did not spend is still there next month. Which engine answers is our problem to solve, and we keep solving it without changing your bill.

None of these three describe the job?

The plans above cover conversations. When a job needs your own systems or rules the plans do not cover, our engineers build a custom agent and hand it over to you. Talk to sales for a quote.

See what we build

Add-ons

Need more credits or voice?

Add packs from billing after signup. Change quantity anytime; we prorate the difference.

Extra Credits

Add 1,000 credits on top of your plan, billed monthly. Use them at any level.

$20per 1,000 credits / mo

Voice minutes

Packs of 150 minutes, on any plan.

$15per 150 minutes / mo

Compare

What’s in each plan

From website chat to the live agent floor. Scan the rows, then pick a tier.

Feature	Solo	Starter	Growth
Message credits
Message credits / month	2,500	6,000	10,000
Choose the AI level per inbox	Included	Included	Included
Extra credits add-on	Add-on	Add-on	Add-on
Conversations & channels
Website chat	Included	Included	Included
WhatsApp Business	Included	Included	Included
WhatsApp templates and broadcasts	Included	Included	Included
Saved segments and advanced broadcast	Not included	Included	Included
Facebook Messenger	Included	Included	Included
Instagram	Included	Included	Included
Telegram	Included	Included	Included
LINE	Included	Included	Included
AI agent
Knowledge base	Included	Included	Included
Knowledge gaps	Included	Included	Included
Lead capture	Included	Included	Included
Booking and scheduling	Included	Included	Included
Voice notes both ways	Add-on	Add-on	Add-on
WhatsApp voice calls	Not included	Not included	Included
Team inbox & live chat
Unified inbox	Included	Included	Included
Custom inboxes, each with its own agent	Included	Included	Included
Separate sales and support desks	Not included	Included	Included
Live chat handoff	Not included	Included	Included
Team assignment and routing	Not included	Included	Included
Live agent floor	Not included	Included	Included
Capacity policies	Not included	Included	Included
Roles, teams & SLA policies	Not included	Included	Included
Leads & support
Lead management	Included	Included	Included
Support tickets	Not included	Included	Included
Email and phone privacy	Included	Included	Included
Integrations
Google Calendar for bookings	Included	Included	Included
HubSpot contacts and deals	Included	Included	Included
HubSpot tickets	Not included	Included	Included
Jira issues	Not included	Included	Included
Reporting
Conversation analytics	Included	Included	Included
Agent, team, inbox & label reports	Not included	Included	Included
Live queue metrics	Not included	Included	Included
Per-agent day & chat drill-down	Not included	Included	Included
CSV export	Not included	Included	Included
Limits & support
Included seats	1	2	5
Voice minutes add-on	Add-on	Add-on	Add-on
Priority support	Not included	Not included	Included

FAQ

Common questions

How does the 7-day free trial work?

Your card is saved but not charged during the trial. Set up the workspace, connect channels, and run real conversations. Cancel anytime before day 7.

What does Starter include that Solo does not?

Both give you the unified inbox: every channel in one place. On Solo the sales agent runs on autopilot and you check the closings and bookings there. Starter adds seats so your team can reply in that same inbox, the live agent floor, the reports your team reads every week, and the support desk: an AI support agent, tickets that route into Jira or HubSpot, per-agent chat drill-down and CSV export.

What does Growth add on top of Starter?

Starter and Growth carry the same features, including the support desk. Growth adds WhatsApp calling your team places from the inbox, five seats instead of two, 10,000 credits instead of 6,000, and priority support.

Can I change plans or add-ons later?

Yes. Upgrade, downgrade, or change add-on quantities from billing. Proration is handled automatically.

What currencies do you support?

We charge in USD. Tax and VAT are applied where required based on your location.

How do credits work?

One reply, one credit. Every plan comes with a monthly pool and each reply your agent sends draws from it, however much work went into it. A customer asks what you offer and whether Thursday is free; the agent reads your knowledge base, checks the calendar and holds the slot, then sends one message back. That is 1 credit. The AI level changes how long the agent thinks before answering, not what counts as a reply: every inbox starts on Core at 1 credit a reply, Balanced draws 4 and Max draws 8, and you set the level per inbox rather than for the whole workspace. Credits are prepaid and there is no overage: when they run out, AI replies pause until the plan renews or you upgrade. Add-ons are the only extras on your HiQBot bill, and Meta bills WhatsApp message usage to your business directly.

What happens if I run out of credits?

AI replies pause once the month’s allowance and any carried credits are gone. Adding a credit pack or moving up a plan brings them back immediately. Nothing bills automatically and you never get an overage invoice.

Do unused credits carry over?

Yes, on monthly plans. Whatever you have not spent carries into the next month and stays available for two billing periods before it expires. The new month’s allowance is always spent first, so the carried balance sits underneath it as reserve. Annual plans are billed once for the year and do not carry.

Can carried credits be lost?

Yes, and the conditions are worth knowing before you plan around them. Carrying over depends on the renewal being paid on time: if the payment does not clear inside the grace window that follows your renewal date, the carried balance is cleared, and paying later does not restore it. Changing plan at the renewal, cancelling, or pausing clears it as well. Anything still unspent expires on schedule, two billing periods after the month that produced it. Section 5 of the Terms of Service sets this out in full.

Do you offer discounts?

Annual billing gives you two months free. We do not run promotional discounts, so the price on this page is the price.

Can I upgrade or cancel anytime?

Yes. Cancel from Billing → Cancel Subscription and keep access through the end of the cycle. To upgrade, pick a plan in Billing and subscribe, or talk to sales.

Still deciding? Take the 7-day trial.

Cancel before day 7 and you pay nothing. Connect a channel, import docs, and see the AI handle real chats.

Configuration summary

Starter·Monthly

6,000 credits

Final monthly amount

$139/mo