AI chatbot pricing: every plan includes the AI agent, from $49

Solo puts the AI sales agent on autopilot. Starter adds your team to the inbox. Growth adds the support desk and ticketing.

Prices localize at checkout. Taxes calculated where required. 7-day trial, card saved, not charged until trial ends.

WhatsApp conversations are billed by Meta to your own account, separately from your plan. Work out that side of the bill before you budget.

If you are weighing us against something else, we wrote up how HiQBot compares with respond.io and with Gallabox.

How do credits work?

One reply, one credit. Your plan comes with a pool of credits and every reply your agent sends draws from it. Every inbox starts on Core, where a reply costs a single credit, and Core is what runs day to day. When a question needs more thought you can set a deeper level on that inbox, so a busy sales channel and a technical support widget can run at different depths on the same pool. Credits are prepaid and there is no overage: when they run out, AI replies pause until the plan renews or you upgrade. Add-ons are the only extras on your HiQBot bill, and Meta bills WhatsApp message usage to your business directly.

Core
Answers the question, qualifies the buyer, books the slot. This is what runs day to day, and it is where every inbox starts.
Balanced
Thinks longer when a question has several moving parts or the detail has to be exact.
Max
Our deepest reasoning, for the conversations you would otherwise escalate to a person.

What counts as one reply?

A customer asks what you offer and whether Thursday is free. Before it answers, the agent reads your knowledge base, checks the calendar and holds the slot. Three actions, one message back, one credit. You are charged for what the customer sees, not for the work behind it.

Who chooses the AI level?

You do, per inbox, and you can change it whenever. Run WhatsApp sales on Core and put your technical support widget on Balanced. Owners and admins set it; new inboxes start on Core, so nothing spends more than a credit until you say so.

Do unused credits carry over?

A quiet month should not cost you the credits you already paid for. On monthly plans, whatever you have not spent carries into the next month and stays available for two billing periods. The new month’s allowance is always spent first, so the carried balance sits underneath it as reserve for the weeks your volume climbs. Carrying over depends on the renewal being paid on time, and annual plans, billed once for the year, do not carry. The credit terms in full.

Credit platforms usually sell one grade of AI and expire what you leave behind. Tiered platforms usually sell you a bigger model and bill it by the token. HiQBot does neither. You choose the depth of thinking inbox by inbox, you pay in one unit you can count, and the balance you did not spend is still there next month. Which engine answers is our problem to solve, and we keep solving it without changing your bill.

None of these three describe the job?

The plans above cover conversations. Our engineers also build custom agents for the rest of it: invoices and claims, retrieval across your own documents, calls, back-office queues, quality scoring. Open or closed models, running in your cloud or on your own hardware, priced per build after a scoping call.

See what we build
Add-ons

Need more credits or voice?

Add packs from billing after signup. Change quantity anytime; we prorate the difference.

Extra Credits

Add 1,000 credits on top of your plan, billed annually. Use them at any level.

$20per 1,000 credits / yr

Voice minutes

Packs of 150 minutes, on any plan.

$15per 150 minutes / yr
Compare

What’s in each plan

From website chat to the live agent floor. Scan the rows, then pick a tier.

FeatureSoloStarterGrowth
Message credits
Message credits / month2,5006,00010,000
Choose the AI level per inboxIncludedIncludedIncluded
Extra credits add-onAdd-onAdd-onAdd-on
Conversations & channels
Website chatIncludedIncludedIncluded
WhatsApp BusinessIncludedIncludedIncluded
WhatsApp templates and broadcastsIncludedIncludedIncluded
Saved segments and advanced broadcastNot includedNot includedIncluded
Facebook MessengerNot includedIncludedIncluded
InstagramIncludedIncludedIncluded
TelegramNot includedIncludedIncluded
LINENot includedIncludedIncluded
AI agent
Knowledge baseIncludedIncludedIncluded
Lead captureIncludedIncludedIncluded
Booking and schedulingIncludedIncludedIncluded
Voice notes both waysAdd-onAdd-onAdd-on
WhatsApp voice callsNot includedNot includedIncluded
Team inbox & live chat
Unified inboxIncludedIncludedIncluded
Custom inboxes, each with its own agentIncludedIncludedIncluded
Separate sales and support desksNot includedNot includedIncluded
Live chat handoffNot includedIncludedIncluded
Team assignment and routingNot includedIncludedIncluded
Live agent floorNot includedIncludedIncluded
Capacity policiesNot includedIncludedIncluded
Roles, teams & SLA policiesNot includedIncludedIncluded
Leads & support
Lead managementIncludedIncludedIncluded
Support ticketsNot includedNot includedIncluded
Email and phone privacyIncludedIncludedIncluded
Integrations
Google Calendar for bookingsIncludedIncludedIncluded
HubSpot contacts and dealsIncludedIncludedIncluded
HubSpot ticketsNot includedNot includedIncluded
Jira issuesNot includedNot includedIncluded
Reporting
Conversation analyticsIncludedIncludedIncluded
Agent, team, inbox & label reportsNot includedIncludedIncluded
Live queue metricsNot includedIncludedIncluded
Per-agent day & chat drill-downNot includedNot includedIncluded
CSV export & knowledge-gap reportsNot includedNot includedIncluded
Limits & support
Included seats125
Voice minutes add-onAdd-onAdd-onAdd-on
Priority supportNot includedNot includedIncluded
FAQ

Common questions

How does the 7-day free trial work?

Your card is saved but not charged during the trial. Set up the workspace, connect channels, and run real conversations. Cancel anytime before day 7.

What does Starter include that Solo does not?

Both give you the unified inbox: every channel in one place. On Solo the sales agent runs on autopilot and you check the closings and bookings there. Starter adds seats so your team can reply in that same inbox, plus Messenger, Telegram and LINE, the live agent floor, and the reports your team reads every week.

What does Growth add on top of Starter?

Growth adds the support desk: tickets that can route into Jira, AI that resolves service conversations, WhatsApp calling, per-agent chat drill-down, and CSV export.

Can I change plans or add-ons later?

Yes. Upgrade, downgrade, or change add-on quantities from billing. Proration is handled automatically.

What currencies do you support?

We charge in USD. Tax and VAT are applied where required based on your location.

How do credits work?

One reply, one credit. Every plan comes with a monthly pool and each reply your agent sends draws from it, however much work went into it. A customer asks what you offer and whether Thursday is free; the agent reads your knowledge base, checks the calendar and holds the slot, then sends one message back. That is 1 credit. The AI level changes how long the agent thinks before answering, not what counts as a reply: every inbox starts on Core at 1 credit a reply, Balanced draws 4 and Max draws 8, and you set the level per inbox rather than for the whole workspace. Credits are prepaid and there is no overage: when they run out, AI replies pause until the plan renews or you upgrade. Add-ons are the only extras on your HiQBot bill, and Meta bills WhatsApp message usage to your business directly.

What happens if I run out of credits?

AI replies pause once the month’s allowance and any carried credits are gone. Adding a credit pack or moving up a plan brings them back immediately. Nothing bills automatically and you never get an overage invoice.

Do unused credits carry over?

Yes, on monthly plans. Whatever you have not spent carries into the next month and stays available for two billing periods before it expires. The new month’s allowance is always spent first, so the carried balance sits underneath it as reserve. Annual plans are billed once for the year and do not carry.

Can carried credits be lost?

Yes, and the conditions are worth knowing before you plan around them. Carrying over depends on the renewal being paid on time: if the payment does not clear inside the grace window that follows your renewal date, the carried balance is cleared, and paying later does not restore it. Changing plan at the renewal, cancelling, or pausing clears it as well. Anything still unspent expires on schedule, two billing periods after the month that produced it. Section 5 of the Terms of Service sets this out in full.

Do you offer discounts?

Annual billing gives you two months free. We do not run promotional discounts, so the price on this page is the price.

Can I upgrade or cancel anytime?

Yes. Cancel from Billing → Cancel Subscription and keep access through the end of the cycle. To upgrade, pick a plan in Billing and subscribe, or talk to sales.

Still deciding? Take the 7-day trial.

Cancel before day 7 and you pay nothing. Connect a channel, import docs, and see the AI handle real chats.

$1,390/yr