Hotel chatbot that takes the room and the table request in one chat
A hotel chatbot answers guests while your front desk is busy or asleep: questions about rooms and policies, a reservation request, a table for dinner, and anything that goes wrong partway through a stay. HiQBot does this on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, in the language each guest writes in.
7-day free trial. HiQBot never checks your room inventory and never takes a payment in the chat.
- 01
Answers before they book
From your rooms, rates and policies
- 02
Takes the reservation request
Dates, party size, special requests
- 03
Offers the table
A dinner request for your restaurant
- 04
Looks after the stay
Room service and guest requests
- 05
Brings in your team
Same chat, with the full history
In one inbox:Website chatWhatsAppInstagramMessengerTelegramLINE
Answer the midnight question, and the booking stays yours
A guest who lands on your site at midnight with one unanswered question, whether a family suite takes a cot or what time breakfast stops, rarely waits until morning for the answer. They open a new tab, find the same room listed on a booking site, and the stay that was already yours books through someone else, at a cut of your rate instead of none of it. Most of the value of AI for hotels sits in that moment: guest messaging that answers while the guest is still on your site.
An AI chatbot for hotels that reads your own rates, inclusions and policies answers on the spot, in your own words rather than a generic listing. HiQBot says what each price actually covers, a night, a room or a person, and says plainly when something isn’t covered, so nobody arrives expecting a feature you don’t have. A hospitality chatbot earns its place the same way your best receptionist does: by answering the questions it already knows by heart, straight from what you’ve written down, and keeping the booking that was headed your way direct.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
Hotel booking chatbot: the reservation your front desk receives
Two facts settle most of what a guest needs before they book: when, and how many. HiQBot asks for whichever is missing, one at a time, and answers everything else, capacity, accessibility, children and pets, cancellation terms, from your own material rather than a script.
The reservation
What a guest asks, and what lands in Bookings
It asks for what’s being booked, the dates, the party size, and anything that changes the stay, such as a late arrival or a cot in the room. A loose date like “the Friday before half term” gets resolved into a real one before anything is recorded, and the result is a reservation for your front desk to confirm.
HiQBot doesn’t read your room inventory, so your front desk confirms every reservation in its own system. If you have an online booking page, add its link to your documents and the AI sends guests there to book once it has their details. Close sold-out or closed dates yourself with blackout dates in your booking rules, and enter the stay into your own property system the way you already do. A guest can move or cancel a reservation later in any chat using the email or phone number they booked with, within whatever notice and cancellation rules you set.
Questions it answers before anyone asks to book
- Check-in and check-out times
- Parking and Wi-Fi
- Breakfast and kitchen hours
- Children, pets and accessibility
- Cancellation and deposit terms
- Directions and airport transfer information, from your own material
Dinner, room service and the spa in one conversation
A property in this trade rarely sells one thing at a time, and the chat doesn’t either. Once a stay is requested, HiQBot can offer the parts most guests only think to ask about once they’ve checked in. Running a restaurant alongside the rooms? See how HiQBot works for restaurants and bars on its own.
A table, offered once
After a reservation request is logged, HiQBot offers a table at your restaurant for the first evening, the way it did for Isabel above, and takes no for an answer. A table request records the time, the party size, the occasion and any allergy written exactly as the guest put it, then tells the guest the restaurant is confirming it, never that a table is held.
Room service, by room number
A food order uses the names printed on your own menu and says plainly when something isn’t on it. Room service asks for the room number, charges nobody and doesn’t start the order cooking; your kitchen confirms it and bills it the way it already does, usually straight onto the room.
Treatments and meeting spaces
A spa treatment or a meeting room books the same way as a stay, once it’s written up in your material: the length, who runs it, what it needs. There’s no separate spa flow, so keep those details alongside your rooms rather than apart from them.
What a hotel chatbot can do in a conversation
Each of these works on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. Anything that needs a judgement call, a refund, a rate exception, an upgrade, waits for your team.
Answer from your rates and policies
Rooms, inclusions, check-in times and more
Take a reservation request
Dates, party size and special requests
Request a table
Party size, time and any allergies
Log a room service order
Item names straight from your own menu
Request a quote
Groups, weddings and anything rates don't cover
Your team decides
Arrange a callback
Someone on your team phones the guest
Your team decides
Move or cancel a reservation
Found by the email or phone it was made with
Open a guest request
A problem during the stay, with a priority
Hand to a person
Same chat, with everything said so far
A quote request works the same way for anything your rates don’t settle, a room block, a wedding, a retreat, recording the dates or a rough window, the party size, what they want included, and whether they’d rather hear back by email, phone or WhatsApp. Your sales team prices it. See how qualifying works across every industry HiQBot covers.
Problems during the stay, handled like problems
Something wrong right now
A guest with a real problem in the room right now isn’t a ticket. HiQBot gets a person on shift involved immediately rather than filing it away for the morning. How live chat and handovers work
Everything else becomes a request
Anything that doesn’t need a person this second becomes a guest request with a subject, what happened, where, and a priority: urgent for health or safety, high when a guest can’t use what they paid for, medium otherwise. The guest gets a reference number and can check it or add detail later in the same chat. HiQBot never offers a refund, a free night or a voucher; that stays a person’s call.
Guest requests
A guest request with the room, the priority and a contact attached
Emily’s message about room 312 becomes a guest request the moment she sends it: what’s wrong, the room it’s in, and a contact already attached, marked high because she can’t sleep in a room that isn’t cooling. There’s no queue to search and nothing for your night team to fill in before they act.
How the AI helpdesk handles requests
Where every reservation and request lands
Nothing a guest asks for stays inside the chat. It lands in your Leads list under Bookings, labelled by what it is, a reservation, a callback, a quote, so your morning briefing is one list instead of six inboxes.
Connect Google Calendar and a reservation or a callback is copied there too, on top of showing up in HiQBot. See what else HiQBot connects to.
WhatsApp for hotels, and the five other channels guests use
Most pre-arrival questions and in-stay requests arrive on WhatsApp once a guest already has your number, and HiQBot answers there the way it does on your website. A hotel WhatsApp chatbot that only handles bookings misses the 11 PM question about parking or the problem with the air conditioning; HiQBot handles both in the same thread, and the same reservation, table and guest requests work on every channel below.
- Website chatThe widget on your site and booking pages
- WhatsAppPre-arrival questions and requests during the stay
- InstagramDirect messages, including ones started from a comment
- MessengerMessages to your Facebook Page
- TelegramMessages to your Telegram bot
- LINEYour LINE Official Account
A guest who starts on Instagram and finishes on WhatsApp gets the same agent, the same rules, and the same place in your Bookings list. See one inbox for every channel.
Guests get an answer in their own language, at any hour
HiQBot replies in whichever language a guest writes in and switches the moment they do, using the same rates and policies your team already keeps current. There’s no language list to configure and no separate copy of your material to maintain; a guest who opens in French and finishes in English gets both from the same source.
Reservation requests, table requests and ordinary questions all get answered overnight, which is when a hotel’s own enquiries tend to cluster. When a guest needs a person your team isn’t there to be, HiQBot says when they’re back rather than guessing at a wait, and the conversation waits in the same chat so the morning shift opens with every overnight message already in one place. Read more about answering after hours.
What it will not do
- Doesn't read your room inventory or rates live, so close full dates yourself with blackout dates.
- Takes no payment and never asks for a card number. One typed into chat is removed before it's stored or read by the AI.
- Doesn't promise a refund, a free night, an upgrade or a voucher. That stays a person's call.
- Doesn't invent a cancellation charge or a deposit term your documents don't state.
- Tells a guest a table or a food order is being confirmed, never that it's held or already on its way.
- Never answers or makes a phone call.
Who this is built for
Hotels, resorts, guesthouses and bed and breakfasts, including the restaurant inside them. A treatment or a meeting room books the same way as a stay once it’s in your material, though there’s no dedicated spa flow. Questions your documents don’t cover are declined rather than guessed, and go to a person.
See how HiQBot’s AI agent behaves across every industry, or compare it with the other industries HiQBot covers.
How a hotel chatbot works with your property
- 01
Pick Hospitality at setup
Tells the agent to expect rooms, rates, restaurant tables and room service rather than guessing at your trade.
- 02
Upload your rooms, rates and house rules
Inclusions, capacity, accessibility, children and pets, cancellation terms, and your menu if requests go through chat too.
- 03
Turn on the actions you use
Reservations, quote requests, callbacks, table requests and food orders, each with its own notice period and closed dates.
- 04
Set your booking rules and connect Google Calendar
Minimum notice, how far ahead, same-day stays, and up to 30 blackout dates for anything sold out or closed.
- 05
Put the chat where guests already write
Add the widget to your site and connect WhatsApp, Instagram, Messenger, Telegram and LINE from the same dashboard.
Other industries we ship for
Questions hotels and resorts ask
Last updated
What is a hotel chatbot?
A hotel chatbot is AI that answers guests in writing for a hotel, resort or guesthouse. HiQBot answers from your own rates and policies, records reservations, takes table and room service requests, and logs problems during a stay. It works on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, at any hour.
Does it check live room availability?
No. HiQBot does not connect to a property management system or a booking engine, so it cannot see which rooms are free. Each reservation lands in your Bookings list as a request for your team to confirm. Close sold-out or closed dates yourself with blackout dates in your booking rules.
What does a guest see when they book a stay?
The guest sees a summary of what they asked for: the room, the dates, the party size and any special requests, recorded for your front desk, which confirms it in your own system. Table requests and food orders work the same way, with the restaurant or kitchen confirming them.
Can it take bookings for our restaurant and room service?
Yes. After a stay is requested, it offers a table once. A table request records the time, party size, occasion and any allergies written exactly as the guest put them. Room service and food orders use the item names on your menu, and you choose dine-in, collection, delivery or room service.
How does it handle group bookings and weddings?
Anything your published rates do not cover, such as a room block, a wedding or a retreat, becomes a quote request. It records the dates or a rough window, the number of guests, what they want included, and whether they would rather hear back by email, phone or WhatsApp. Your team prices it.
What happens when something goes wrong during a stay?
A guest who needs help right now is passed straight to a person on shift. Other problems become a guest request with a priority: urgent for anything to do with health or safety, high when the guest cannot use what they paid for. The guest gets a reference number and the AI never promises a refund.
Does it reply in the guest’s language?
Yes. It replies in the language each guest writes in and switches if they switch, using the same material your team keeps up to date. There is no list of languages to set up, so a guest who writes in German at midnight gets an answer in German.
What happens after hours?
The chatbot keeps answering questions and taking reservation and guest requests overnight. If a guest needs a person outside your hours, it says when the team is back and the conversation waits in the same chat, so your morning shift opens with every overnight message already there.
Does it answer phone calls?
No. HiQBot works in chat only, on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. It never makes or answers a call. A guest who would rather talk can leave a callback request with a time that suits them, and someone on your team phones them back.
Can guests pay a deposit in the chat?
No. HiQBot takes no payments or deposits. Guests pay the way you already take payment. If someone types a card number into the chat, it is removed before it is stored or read by the AI, so card details never sit in your conversation history.
Take the reservation. Keep the booking direct.
Try HiQBot on your own rooms and rates, with no payment taken in the chat and nothing promised your documents don’t say.