It takes booking enquiries at 2am, tells a guest what is actually included, and never implies a date is held before the calendar has held it.
A property in this trade almost never sells one thing. There is a room, and there is a table, and they are two completely different bookings with different questions behind them and different closes. A guest asking about dinner is not asking about a stay. The agent works out which one they are on, lets them switch mid-conversation, and picks up the second booking, the one that usually gets forgotten when someone books a room and mentions dinner in the same breath.
Two facts unlock nearly everything: when, and how many people. Almost no question about availability, price or fit can be answered without both, and almost all of them can be once you have them. So it asks for whichever is missing, one at a time, and then stops. Rough answers are enough to work with. "Some time in March" and "about eight of us" moves a conversation along, while demanding exact numbers before you have helped with anything sends people to the next tab.
Availability is finite and dated, and the agent treats it that way. It never implies a date is held before the tool has actually held it, never confirms availability it did not look up, and if a date looks tight it says so early rather than after a guest has built plans around it. Questions about what a guest can eat, what is included and when the kitchen closes are answered from your own material, in whatever language the guest wrote in.
Two bookings, two conversations. It reads which one is happening and lets a guest move between them without starting over.
The two facts that unlock price, availability and fit. Asked one at a time, and rough answers accepted.
Answered from your own documents. Where your material does not cover it, the agent says so rather than inventing a policy.
Ships as part of the hospitality playbook, so the questions that arrive after service has closed still get answered.
Your site, WhatsApp, Instagram and Messenger, answered in the language the guest wrote in, at the hour they wrote it.
Every channel we supportIt holds the booking against your Google Calendar and files the request for your front desk to confirm. Nothing is presented to the guest as confirmed before your team confirms it.
What it connects toEvery plan comes with a pool of credits, and one reply costs one credit at the level most businesses run on. The conversation above, where the agent reads your material, checks the calendar and writes back, is a single credit. You choose how deep each inbox thinks; nothing else in the product meters.
How credits workNo. It only reports availability it has looked up, and it never tells a guest a date is held before the tool has held it. Where a date looks tight it says so early rather than letting plans get built around it.
That is the case it was written for. A stay and a table are treated as two bookings with different questions behind them, and a guest can move between them in one conversation.
It replies in the language the guest wrote in, which for most properties is the difference between an overnight enquiry converting and sitting unanswered until morning.
Dietary and opening-hours behaviour ships with the hospitality playbook, answered from your own uploaded material. Anything your documents do not cover, it declines to confirm.
Upload what you already have, connect a channel, and run real conversations through it before you pay for anything. Seven days, card saved, not charged.