Travel chatbot that books tours and briefs your custom quotes
A travel chatbot answers travellers while they plan, on your website and messaging apps. HiQBot books fixed tours, day trips and transfers in the chat, and turns custom trip enquiries into a written brief your consultant prices.
7-day free trial. No payment is ever taken in the chat.
- 01
Answers from your documents
Tours, inclusions, pickups and policies
- 02
Asks where, when and who
One question at a time
- 03
Books a tour or day trip
Date, party, pickup, requests
- 04
Briefs a custom quote
Written up for your consultant
- 05
Brings in a person
Same thread, full history
In one inbox:Website chatWhatsAppInstagramMessengerTelegramLINE
Why travel enquiries get lost overnight
Travellers plan at night, long after your office has closed, comparing you against two or three other agencies who will all answer differently by morning. A reply that arrives the next day usually starts the conversation over with someone who has already moved on. Across a season those overnight hours are not quiet time. They are when a good share of the actual booking decisions get made, by people who have the trip half planned in their heads already.
Then the season piles the same questions on top of each other. January brings a wave of people booking the summer; a destination’s shoulder season brings a wave asking about next month. Your WhatsApp fills with “do you have space on the 14th” and “what’s included on the day trip” faster than a small team can type the same answer twice, and every afternoon spent repeating an inclusions list is an afternoon not spent on the traveller who actually needs a hand built itinerary priced properly. A travel chatbot that answers from your own tour details takes the repeat questions off that list.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
Fixed tours are booked in the chat. Custom trips go to a consultant.
Those are two different conversations, and the agent tells them apart instead of pushing every enquiry through one funnel. If you already run tour booking software, keep it: bookings from the chat land in HiQBot, and your team enters them where you take payment.
Fixed tours
Day trips, transfers and scheduled departures
For a day trip, a transfer, a driver or a hire, the agent books the date, the start time, the party size and the pickup point in the chat itself, inside the rules you set for notice and closed dates. It asks for anything that changes the booking, such as a child’s age or a wheelchair access need, and no further than that.
It takes no payment. Your team follows up on the deposit and the terms the way they always have, and the booking shows up in your HiQBot dashboard the moment the chat confirms it.
Tailor made trips, honeymoons and groups
A honeymoon, a large family group or anything built around a traveller’s own must haves is not something the agent prices. It asks for the destination, the dates or a rough window, who is travelling, a budget, and what matters most about the trip, then takes a name and email. Your consultant receives a quote request with that brief already written out, the way Megan’s is in the chat above, and prices it and sends it themselves.
When a traveller would rather talk
Some people want a conversation, not a form. The agent takes a callback request with a time and a topic, and someone on your team calls. It is the one action that puts your team on the phone, and it is always a person who dials, never the agent.
What it asks on the way to a quote
The same five things settle most travel enquiries, and the agent asks for whichever is missing, one at a time, instead of handing the traveller a form.
Where or what
The destination or the service, read from what you actually run
Roughly when
A month is a good enough answer for someone still dreaming
Who's travelling
Party size, with children's ages when they matter
Budget
Asked once, used to steer a bespoke trip toward a quote
Contact
Name plus email or phone, so the booking or quote has somewhere to go
A lead is marked hot the moment a booking, a quote request or a callback is recorded, so your team knows which conversations to open first. If you need a detail the five above do not cover, such as a hotel standard or whether flights are needed, you can add your own to any of these actions. See how qualifying works across every industry HiQBot covers.
Lead generation for travel agents: where every booking and quote lands
Nothing a traveller books or asks for stays inside the chat. It lands in your Leads list, marked by how warm the enquiry is, with the trip details attached to the person.
If you connect Google Calendar and HubSpot, the booking or the lead goes there too, on top of showing up in HiQBot. See what else HiQBot connects to.
WhatsApp for travel agencies, and five other channels
Most travellers message on WhatsApp once they have a real question, but the same agent answers wherever they actually write, in the language they write in, with every conversation landing in one inbox instead of six separate apps.
- Website chatThe chat widget on your site
- WhatsAppYour WhatsApp Business number
- InstagramDirect messages, including ones started from a comment
- MessengerMessages to your Facebook Page
- TelegramMessages to your Telegram bot
- LINEYour LINE Official Account
A traveller who starts on Instagram and finishes booking on WhatsApp gets the same agent, the same rules and the same place in your Leads list. See one inbox for every channel.
Late night enquiries across time zones
The agent answers at any hour, so a traveller writing from the other side of the world at their own midnight still gets a real answer, not a form that waits for your office to open. A booking time is read in the traveller’s own time zone on website chat, or in whichever zone they mention on WhatsApp and the other apps, and your team sees the same booking in theirs.
When the matter needs a person and your team is away, the agent says when they are back, converted to the traveller’s own time, and the conversation waits in your inbox rather than vanishing into an inbox nobody checks until Monday. Read more about answering after hours.
Changes and problems during the trip
A booking does not end the conversation. People move dates, cancel, and sometimes run into a problem while they are already travelling.
Moving or cancelling a booking
The agent finds the booking by the email or phone number it was made with, which works even from a different chat weeks later. It offers to move the booking first, and cancels it only if the traveller still wants that. You decide whether changes are allowed at all and how close to the date, and any cancellation charge is quoted only from your own documents, never guessed.
A person in the same chat
When a traveller asks for a person, is frustrated, or needs a decision only your team can make, the agent hands the whole thread to someone on shift. Whoever picks it up reads everything said so far and can hand it back to the agent once it is sorted. How live chat and handovers work
Mid trip problems
A traveller request ticket for anything a person must fix
A missed pickup, a document problem or a complaint becomes a traveller request for your team, with what happened, the booking and a contact already attached. The traveller gets a ticket number in the chat to check back with, and a mid trip problem like Emily’s is marked urgent on its own.
How the AI helpdesk handles requests
What the agent can do in a conversation
Each of these works on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. Anything that takes a judgement call waits for your team.
Answer from your documents
Tours, inclusions, pickups and policies
Book a tour or day trip
Date, party, pickup and special requests
Request a quote
Brief written up for your consultant
Your team decides
Arrange a callback
Someone on your team phones the traveller
Your team decides
Move a booking
Found by the email or phone used
Cancel a booking
Within your cancellation rules
Open a traveller request
Refunds, complaints, a missed pickup
Your team decides
Check a request
By the ticket number given in the chat
Hand to a person
Same chat, full history
How a travel chatbot works with your business
- 01
Pick Travel & Tours at setup
Tells the agent to expect tours, transfers, hire and departures rather than guessing at your trade.
- 02
Add your tours and policies as documents
Prices per person, inclusions and exclusions, pickup points, cancellation terms and visa or entry notes.
- 03
Turn on the actions you use
Booking, quote requests, callbacks and traveller requests, each with your own notice period, days and closed dates.
- 04
Put the chat where travellers already write
Add the widget to your site and connect WhatsApp, Instagram, Messenger, Telegram and LINE from the same dashboard.
- 05
Work every enquiry from one inbox
Bookings, quote requests and traveller requests sit in your Leads list; connect Google Calendar and HubSpot if you use them.
What it will not do
- Takes no payment and never asks for a card number. Deposits and terms stay with your team.
- Does not book flights or hotels and does not issue tickets.
- Does not file a visa or read a passport. Visa, entry, health and safety answers come only from your documents or a person.
- Does not invent a price, an availability window or a cancellation charge your documents do not state.
- Does not phone anyone.
Who this is built for
It is a travel agency chatbot for tour operators, travel agents, transfer and shuttle services, and vehicle hire businesses that run fixed departures or day trips alongside custom itineraries. Visa and entry questions are answered only from your own documents, never guessed, and anything the material does not cover goes to a person.
See how HiQBot’s AI agent behaves across every industry, or compare it with the other industries HiQBot covers.
Other industries we ship for
Questions from tour operators and travel agencies
Last updated
What is a travel chatbot?
A travel chatbot is an AI agent that answers people while they plan a trip, on your website and messaging apps. HiQBot answers from your own tour details and policies, asks where, when and who is travelling, books fixed tours and day trips in the chat, and writes custom trip enquiries up as quote requests for your consultants.
Can it book a tour inside the chat?
Yes. For day trips, transfers, vehicle hire and scheduled departures, it books the date, start time, party size, pickup point and special requests in the chat, within your rules for notice and closed dates. It takes no payment. Your team follows up on the deposit and terms, and the booking appears in your HiQBot dashboard.
How does it handle tailor-made trips and group quotes?
It does not price them. It asks for the destination, the dates or a rough window, who is travelling, the budget and the must-haves, then takes a name and email. Your consultant gets a quote request with that brief written out, prices the trip and sends the quote.
Does it work on WhatsApp?
Yes. The same agent answers on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, and every conversation lands in one inbox. A traveller who starts on Instagram and books on WhatsApp gets the same bookings, quote requests and handovers to your team.
What does it say about visas, health and safety?
Only what your documents say. Visa, entry, vaccination, insurance and safety questions are answered from the material you upload. When the answer is not there, it says it cannot confirm it and brings in a person. It never fills in a visa form or reads a passport.
Can it take deposits or payments?
No. HiQBot never takes a payment, a deposit or a card number in the chat. Once a tour is booked, your team follows up on the deposit and terms the way you do today. It also does not book flights or hotels or issue tickets.
What happens when a traveller has a problem mid trip?
It opens a traveller request for your team with what happened, the booking and a contact, and gives the traveller a ticket number in the chat. A missed pickup or a stranded traveller is marked urgent. Your team can also take over the same chat and see everything said so far.
Can travellers change or cancel a booking in the chat?
Yes. It finds the booking by the email or phone number it was made with, offers to move it first, and cancels it if they still want that. You decide whether changes are allowed and how close to the date. A cancellation charge is quoted only from your documents.
Does it handle different languages and time zones?
It replies in the language each traveller writes in, with nothing to set up. On website chat it reads booking times in the traveller’s own time zone, and on any channel it uses the zone they mention. After hours it tells them when your team is back.
Does it answer phone calls?
No. HiQBot works in chat, not on phone calls. If a traveller would rather talk, it takes a call back request with a time and a topic, and someone from your team phones them. Every enquiry, booking and request stays in writing in your inbox.
Book the easy trips. Brief the hard ones.
Try HiQBot on your own tours, with no payment taken in the chat and nothing promised your documents do not say.