HiQBot’s dental chatbot answers patients on your website, WhatsApp and Instagram, books the check-up, clean or new patient exam, and answers insurance questions while leaving cover for your team to confirm.
7-day free trial. Appointments, callbacks and handover included.
A chatbot for a dental practice is AI software that answers patients in chat and books their appointments, with dental emergencies sent to urgent help first.
A dental front desk answers the same handful of questions all day. Are you taking new patients? Do you take my insurance? How much is a clean? Can I come in today, my tooth is killing me? HiQBot answers them from your fee guide and policies, books the appointment that fits, and keeps clinical questions for the dentist. It is set up for general and family dentistry, orthodontics, implants and cosmetic dentistry, and it is part of HiQBot’s healthcare and clinic agent.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
It takes the routine messages off your front desk on every channel at once, in the language each patient writes in. It does not answer the phone; for that comparison, see how a chat receptionist compares to a phone one.
New patients
The agent asks whether someone is new or already registered, then books the appointment your practice uses for that: a new patient exam, a check-up and clean, a hygiene visit. A patient can ask for a dentist or hygienist by name. Returning patients are matched to their contact record in HiQBot when the booking saves.
Some patients put off the dentist because they are anxious, and some say so when they write. When they do, the agent notes it on the booking so your team can prepare, without asking about the reason. Parents can book check-ups for several children in one conversation, each recorded with who the appointment is for.
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Emergencies
First sentence, every time
A knocked-out adult tooth, swelling of the face or throat, heavy bleeding or trouble breathing: the agent tells the patient to call your urgent line or the emergency services, before anything else.
It asks nothing first and gives the urgent instruction before any booking offer. A toothache or a broken filling that is not on that list gets the earliest emergency or same-day slot your practice offers. The agent never says whether a tooth can wait or what to take for the pain.
After treatment, heavy bleeding, spreading swelling, a fever or trouble swallowing gets the urgent instruction first and goes to your team as urgent. Where support tickets are part of your setup, the agent opens one; otherwise it files a request.
Cost
Patients ask about insurance often. The agent says which insurers your practice works with, from your own list, and takes only the insurer’s name. Whether a plan covers a crown or a filling depends on the policy, so it leaves that to your front desk and never tells a patient they are covered.
Self-pay fees come from your fee guide. Anything the dentist has to plan first, such as a crown, a root canal or an implant, is booked as an exam or consultation first.
Cosmetic enquiries often start on Instagram, from a before-and-after post or an aligner offer. A keyword comment on a post can open a DM, and the agent books the consultation these treatments start with. It never promises a result. Practices that sell a wider range of cosmetic treatments can see how the aesthetics and med spa agent handles quotes and deposits.
The same agent, fee guide and booking hours sit behind every channel, and your team reads every conversation in one inbox. When a patient needs a person, the agent hands the chat to your front desk in the same conversation, or takes the patient’s details for a call back. You choose per channel.
Each appointment can trigger a confirmation when it is booked and a reminder a set number of hours before it, sent in the patient’s chat or as a WhatsApp message. James’s check-up above was booked at 9:08 PM; the reminder goes out the day before without anyone at the desk.
Outside your hours, the agent tells patients when the practice is back rather than promising a call.
On WhatsApp, Instagram, Messenger, Telegram and LINE, new chats can open with a guided flow: the patient taps check-up, hygiene, new patient or emergency, says whether they are registered, and picks a free time. Emergency taps lead straight to your urgent instructions. Anything off script can go to the agent, and a patient who asks for a person goes to your front desk.
Every appointment lands in your HiQBot Bookings list with the appointment type, who it is for, the clinician asked for and any note such as a nervous patient, and on Google Calendar when it is connected. Moves and cancellations made in the chat update both. Analytics show your busiest channels and hours, and the questions the agent could not answer, so you can fill the gaps in your fee guide.
The agent then asks what your front desk asks: the appointment type, new or registered, when, which dentist or hygienist, and self-pay or insurer.
Treatments and fees, insurers you work with, your emergency and out-of-hours instructions, and your cancellation policy.
Appointment lengths for exams, cleans and emergencies, and your clinicians’ hours, so it only offers times that are free.
Website chat and WhatsApp first, then Instagram, Messenger, Telegram and LINE if your patients use them.
For each channel, choose whether the agent hands chats to your team or takes details for a call back.
Patient information is handled the same way as on the clinic chatbot: the agent does not collect clinical detail, email addresses and phone numbers are masked in what the AI reads, data is encrypted in transit and at rest, and it is never used to train AI models.
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A chatbot for a dental practice is AI software that answers patients’ questions about treatments, fees, insurers and opening hours in chat and books the appointment. HiQBot books check-ups, cleans and new patient exams, keeps symptoms out of the record, and sends dental emergencies to urgent help first.
No. HiQBot is an AI dental receptionist that works in chat: website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. It never makes or takes a call. When a patient would rather talk, it books a callback from your front desk at a time they choose.
It tells patients which insurers your practice works with, from your own list, and takes the insurer’s name only, never a member or policy number. Whether a plan covers a particular treatment is for your practice to confirm, so the agent never says a patient is covered.
A knocked-out adult tooth, swelling of the face or throat, heavy bleeding or trouble breathing gets one instruction in the first sentence: call your urgent line, or the emergency services. A toothache that is not on that list gets the earliest emergency or same-day appointment your practice offers.
Yes. It asks whether the patient is new or already registered, and a parent can book check-ups for several children, each recorded with who the appointment is for. Returning patients are matched to their contact record in HiQBot automatically.
It quotes the fees in your fee guide, such as a new patient exam or a hygiene visit. Treatment that depends on what the dentist finds, such as a filling or a crown, is booked as an exam or consultation first, because the dentist sets that plan.
No. Appointments land in your HiQBot dashboard and, when you connect it, on Google Calendar, and moves and cancellations made in the chat update both. If you book in a separate system, your team copies appointments across or works from HiQBot’s Bookings list.
The agent is built not to ask for symptoms, medical history, medicines or policy numbers, and it keeps anything a patient volunteers out of its notes. Email addresses and phone numbers are masked in what the AI reads, data is encrypted in transit and at rest, each practice’s data is kept separate, and it is never used to train AI models.
Yes. For each channel you choose what happens when the agent cannot help: it hands the chat to your team in the same conversation, or it takes the patient’s details so someone can call back.
Upload your fee guide and insurer list, ask it the questions your patients ask, and see the appointment land in your dashboard before you pay for anything.