Questions about the AI knowledge base and how the plans work

HiQBot is an AI customer conversation platform with an AI sales agent and an AI support agent. The sales agent answers from your documents, qualifies leads, and books meetings. On Growth, the support agent resolves service questions and raises tickets. Everything lands in one inbox across website chat, WhatsApp, Instagram, Messenger, Telegram and LINE, with live handoff when a person should take over.

You can deploy your first AI agent in minutes. Sign up, connect your channels, and use our pre-built templates to go live without starting from scratch.

Yes. We offer a 7-day free trial on our monthly and annual plans. You can use the full platform during the trial. No credit card is charged during the trial. If you don't cancel before the trial ends, your subscription automatically converts to a paid plan.

Our AI Agents go beyond simple chatbots. They look up information, take actions on customer requests, surface lead signals for your team to qualify, and hand off to human agents when needed. You can train them on your own knowledge base and business workflows.

No. HiQBot runs on a multi-model AI gateway that picks the best model for each conversation, so you never have to manage models or API keys yourself. Everything works out of the box.

HiQBot supports website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and LINE in one inbox. Website chat, WhatsApp and Instagram are on every plan; Messenger, Telegram and LINE need Starter or above. Any channel can also run as a live chat channel from Starter, going straight to your team with no AI in front of it.

Yes. From Starter, any connected channel can be set to live chat instead of AI, and it then behaves as a dedicated live chat inbox: the message arrives, it is assigned to whoever is free and on shift, and a person answers it. You set it per channel, so the website widget can run the sales agent while WhatsApp goes straight to your team. Credits are drawn by AI replies, so a live chat channel your team answers does not draw them. Leave a short AI intake in front of it and the conversation draws a single credit at the handover, and nothing after that.

Yes. Our AI agents use LLM-powered multilingual capabilities to detect and respond in your customers' language automatically. No manual translation files needed.

Plans are monthly or annual. Solo is an AI agent that sells on your website, Instagram and WhatsApp on its own, with the knowledge base, lead capture and CRM included. Starter puts a human inbox behind it: every remaining channel, live chat, and reporting for your team. Growth adds an AI that resolves support, tickets that can route into Jira, and WhatsApp calling. Annual billing gives you two months free. The pricing page has the full comparison.

Starter includes conversation analytics, agent and inbox summary reports, and a live queue view. Growth adds per-agent chat drill-down, CSV export, and knowledge-gap reports.

We charge in USD. Tax and VAT are applied where applicable based on your location.

Your plan includes a pool of credits each month, and every AI reply draws from it. A reply on the Core level uses 1 credit. Stronger levels think longer before answering and draw more: Balanced uses 4 and Max uses 8. You choose the level for each inbox, so a busy sales inbox can run on Core while a technical one runs on Max.

AI replies pause once the month’s allowance and any carried credits are gone. Adding a credit pack or upgrading your plan brings them back right away — nothing bills automatically, so you can never be surprised by an invoice.

Yes, on monthly plans. Whatever you have not spent carries into the next month and stays available for two billing periods before it expires. The new month’s allowance is always spent first, so the carried balance sits underneath it as reserve for a busy week. Annual plans are billed once for the term and do not carry credits.

Yes, and it is worth knowing the conditions. Carrying over depends on the renewal being paid on time: if the payment does not clear inside the grace window that follows your renewal date, the carried balance is cleared, and paying later does not bring it back. Changing plan at the renewal, cancelling, or pausing clears it too. Anything still unspent expires two billing periods after the month that produced it. Section 5 of the Terms of Service sets out the full rules.

Annual billing gives you two months free. We do not run promotional discounts, so the price on the pricing page is the price. High-volume and custom work goes through a scoping call.

Yes, you can cancel or upgrade your subscription at any time. To cancel, go to the Billing section of the Platform and click Cancel Subscription. You will continue to receive the features and limits of your plan until the end of the billing cycle. To upgrade, go to the Billing section, select a plan and click Subscribe, or talk to sales.

Paddle.com Market Limited is our Merchant of Record. All subscription payments, invoicing, and applicable taxes are handled by Paddle on our behalf.

Subscription fees are generally non-refundable. However, refunds may be considered for duplicate charges, verified technical issues that prevent access, or confirmed billing errors. See our full Refund Policy for details.

No free forever tier. Every plan starts with a 7-day trial so you can run the real product before you pay. After the trial, Solo, Starter, or Growth applies.

Meta bills WhatsApp conversation fees separately under your WhatsApp Business account. HiQBot’s subscription covers the platform, agents, and inbox. Use the WhatsApp pricing calculator on our site to estimate Meta’s side of the cost.

Yes. Data is encrypted in transit and at rest. Each organization’s data is isolated from other tenants. We do not use your customer conversations to train public AI models.

Production data runs on infrastructure we operate in established cloud regions with encryption, access controls, and routine backups. Details for your region are available on request from support@hiqbot.com.

No. Your customer chats are not used to train public foundation models. The agents answer from the documents and store context you connect inside your workspace.

Yes. Email support@hiqbot.com to request permanent deletion of your account and associated data. Deletion completes within 30 days and is irreversible.

We support GDPR-aligned handling: access and deletion requests, a Data Processing Addendum on request, and a published Privacy Policy that covers what we collect and why. Contact support@hiqbot.com for a DPA.

Email support@hiqbot.com or use in-app chat on every plan. We aim to reply within one business day.

Yes. We can help you connect channels, upload knowledge, and ship your first agent. Book a demo or email support to schedule a session.