Aesthetic clinic chatbot for med spas, Botox and filler clinics
HiQBot answers price and treatment questions on Instagram, WhatsApp and your website, books the consultation before a first treatment, and hands the chat to your injector or coordinator when a person should take it.
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willowlane.aesthetics First time thinking about filler? Comment LIPS and we'll send you prices and Sarah's next free consultations.
chloe.bennett LIPS
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willowlane.aesthetics Sent you a DM, Chloe.
What is an aesthetic clinic chatbot?
An aesthetic clinic chatbot is AI software that answers treatment and price questions in chat and books each client into the right first appointment: a facial goes straight into the diary, injectables and laser start with a consultation, and a patch test comes first wherever the clinic asks for one.
In the US the business is usually called a med spa. In the UK, Ireland, Australia and the Gulf it is an aesthetics, cosmetic or injectables clinic. HiQBot runs the same aesthetics agent for all of them, from your own treatment menu, prices and policies. It is part of HiQBot’s AI chatbot for beauty and aesthetics businesses.
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE.
One setup for injectables, med spa menus and skin clinics
A chatbot for Botox and lip filler clinics
Quotes anti-wrinkle injections per unit and filler per syringe from your price list, and books a consultation before a first treatment. How much product someone needs stays with your injector.
A med spa chatbot
Injectables, laser, facials and body treatments under one roof: a facial books straight off the menu, while injectables, laser and body contouring start with a consultation.
A skin and laser clinic chatbot
A patch test comes first wherever you ask for one, and a course of peels or laser gets a written quote. A question about acne or pigmentation gets a consultation offer.
Hair, nail or lash services too? See the salon chatbot. Cosmetic dentists: see the chatbot for dental practices.
Consultation first for injectables, booked in the same chat
The AI asks what the client wants to change, whether they have had it before, the area and any event date, then their name and phone. It books the consultation and tells the client in one line why it comes first. Whether someone is suitable is decided by your injector. In the UK, prescribers must see the client face to face before prescribing for a cosmetic treatment (Save Face), and in Australia the prescriber must consult in person or by video each time an injectable is prescribed (Clayton Utz).
- Offers the consultation as the next step, with your free times
- Never asks for medical history, medicines or conditions
- Notes the treatment, the area and any event date on the booking
Prices per unit, per syringe or per area, from your price list
Price is often the first thing a client asks. The AI answers it from your price list in the unit you charge: anti-wrinkle per unit, filler per syringe, laser per session or per course. It never adds up a total, because how much someone needs is your practitioner's call. When the price depends on the person, such as a course or several areas, it takes a written quote request for your team.
- States your deposit and its terms before it books
- Moves or cancels a booking, with your notice terms said first
- Answers membership and package questions from the material you add
Instagram DM automation for aesthetic clinics
Post a treatment and pick a keyword, such as LIPS. Everyone who comments it gets a short public reply and a private DM. The AI answers their reply knowing which post brought them in, books the consultation, and saves the lead with the post it came from.
How Instagram comment to DM worksA med spa AI receptionist that answers in chat
The AI covers the messaging side of your front desk at any hour, in the language the client writes in, and it reads up to five photos a client sends in one message. The AI itself works in writing. Clients who would rather talk call your WhatsApp Business number. It rings your team in the HiQBot inbox, beside the chat, and your team can call back from there.
Chat agent or phone receptionist?Deposits stated up front, then booking reminders
A guided flow greets new chats with buttons to tap: book a consultation, prices, or talk to the team, and offers free times from your calendar. When the AI books, it states your deposit and cancellation terms first. Each booking can send a confirmation, then a reminder anywhere from 2 hours to 7 days before, in the client's chat or as a WhatsApp message. A client who needs to move it does so in the same chat.
WhatsApp chatbot and guided flowsAftercare questions answered, reactions handed to a person
Downtime and aftercare come from your own sheets, given as typical. When a client describes something happening after a treatment, the AI treats it as aftercare and gets them to a person. Worsening pain, swelling that spreads, skin turning pale or dusky, or a fever means contact the clinic now, and a change in vision or trouble breathing means emergency services. Your team gets the chat marked urgent, with everything already said.
How live chat and handover workWhere consultations, leads and reports go
Every consultation lands in your Bookings list with the chat that produced it and the treatment and area noted. Google Calendar follows each move and cancellation. HiQBot does not sync with other booking software.
- Each enquiry saved as a lead, marked hot, warm or cold with the reason
- Quote requests and callbacks on the same list as consultations
- Reports on the channels and hours that bring enquiries, and the questions the AI could not answer
What it will not do
Suitability, dose, results and anything medical stay with your practitioners.
- Say whether someone is suitable, or promise a result, a look or a number of sessions
- Tell a client how many units or syringes they need
- Ask for medical history, medicines or conditions
- Offer a refund, a discount or a free top-up, or take payment in the chat
- Book a cosmetic treatment for someone who says they are under 18
How to set it up
- 1
Pick Aesthetics, Beauty & Cosmetics
The AI starts with the questions a clinic asks: the treatment, new or returning, the area, budget and timing, and any event date.
- 2
Add your treatment menu in the unit you charge
Per unit, per syringe, per area, per session or per course. Mark which treatments need a consultation, a patch test or a deposit, and add your aftercare sheets.
- 3
Set your consultation hours
Opening times and how long a consultation runs, so the AI only offers free times.
- 4
Connect Instagram, WhatsApp and your website
Plus Messenger, Telegram and LINE if your clients use them, and Google Calendar for the bookings.
- 5
Choose who picks up what
For each channel, decide whether the AI hands the chat to your front desk or coordinator, or takes the client’s details so your team can follow up.
Questions from aesthetic clinic and med spa owners
Last updated . Spotted something out of date? Email support@hiqbot.com. See how we check our pages.
What is an aesthetic clinic chatbot?
An aesthetic clinic chatbot is AI software that answers treatment, price and availability questions in chat and books the client in. It quotes anti-wrinkle per unit and filler per syringe from your price list, books the consultation a first treatment needs, and leaves dose and suitability to your injector.
Is a med spa chatbot different from an aesthetic clinic chatbot?
No. Med spa is the usual US name for an aesthetic clinic, while UK, Australian and Gulf clinics tend to say aesthetics or cosmetic clinic. The chatbot is the same, and it works from your own treatment menu, prices and policies.
Does it work for a Botox or lip filler clinic?
Yes. It quotes anti-wrinkle injections per unit and filler per syringe from your price list, and books a consultation before a first treatment. How much product someone needs and what result to expect stay with your injector.
Do chatbots work for med spas?
They work for the questions that arrive in writing: prices, free times, what a treatment involves and how to book. The chatbot answers them at any hour, including when the clinic is closed. Questions about suitability, results or a medical condition go to your practitioner, and the chatbot says so.
Will it tell a client how many units they need?
No. It gives the price per unit or per syringe and says the amount is set at the consultation, because that is your injector’s call. It never adds up a total for the client.
Can an AI chatbot book med spa appointments?
Yes. It offers free consultation times from the hours you set and books the consultation before a first injectable, or a patch test or treatment off your menu, into your HiQBot dashboard. Connect Google Calendar and each booking appears there too, and a move or cancellation made in the chat updates it.
What happens if a client reports a reaction after treatment?
The AI tells the client to contact your urgent line now for warning signs such as worsening pain or spreading swelling, and to call emergency services for a change in vision or trouble breathing. It then raises the chat with your team as urgent. It does not give medical advice.
Can it take a deposit?
It states your deposit and cancellation terms before it books, so the client knows them up front. Payment itself is not taken in the chat.
Will it give medical advice?
No. It does not say whether someone is suitable, what result to expect or how many sessions they need, and it does not ask for medical history. It offers the consultation or patch test instead.
Is it a med spa AI receptionist?
Yes, for messages. The AI answers in writing and never takes a call itself. Calls to your WhatsApp Business number ring your team in the HiQBot inbox, and your team can call back from there.
How is client information handled?
Each clinic’s data is kept separate and protected, and your clients’ data is never used to train AI models. The AI does not ask for medical history, medicines or conditions; your practitioner covers those in person.
Book more consultations from the DMs you already get
Add your treatment menu, ask it a real client question, and see the consultation land in your dashboard.