Someone asks the price under a post at midnight and gets nothing back until Tuesday. HiQBot replies to the comment, moves the person into DMs, answers from your catalogue, and keeps the thread where your team can see it.
Instagram messages land in the same queue as everything else and the agent replies from your own documents. The unread badge stops being a source of guilt.
Set the rule once: when someone comments “price” under a post, the agent replies and moves it into a DM. The people who ask in public get an answer in private.
comment-to-DM automationUpload your catalogue, sizing, and delivery terms. The agent quotes those instead of improvising, and says when it doesn’t know.
Post to Instagram from the same dashboard your conversations live in, so the person writing the caption can see what the last post produced.
Account performance sits beside the conversations it caused, which is a more useful pairing than either number on its own.
People worth following up are captured as leads and labelled hot, warm, or cold on every plan. From Starter they are also routed to a rep.
Setting it up
Link your Instagram business account from the dashboard. Instagram is on every plan, starting with Solo.
Pick the words that should trigger a reply and what the agent does next. A keyword under a launch post can pull the whole thread into DMs.
It answers, qualifies, and books. From Starter, it brings in a human when the conversation needs one, with the full thread attached.
WhatsApp sits alongside Instagram on every plan. From Starter, Messenger, Telegram and LINE join them in the same queue, with the same agent and the same contact record behind them.
Any of those channels can be set to live chat instead, so the message goes straight to whoever is on shift. Useful for the accounts you would rather a person answered from the first word.
Connect your Instagram account, set one rule on your best-performing post, and see what a same-hour reply does to it.